Licensed Insurance Customer Service Representative (P&C, Life & Health)
Location: BALTIMORE, MD
Job Type: fulltime
Company: Katrina McCoy - State Farm Agency
Salary: $30000.0 - $35000.0 per year
Category: Insurance
Job Description Apply Now
Are you a licensed insurance professional passionate about delivering exceptional customer experiences and supporting client needs? We are seeking a dedicated Licensed Insurance Customer Service Representative (P&C, Life & Health) to join a dynamic and high-performing team. In this client-focused role, you will leverage your active Property & Casualty and Life & Health licenses to build relationships, address customer inquiries, and provide outstanding service. As a key member of the team, your expertise will be instrumental in helping clients understand their policy options, navigate insurance processes, and maintain confidence in their coverage.
The Licensed Insurance Customer Service Representative (P&C, Life & Health) position plays a vital part in ensuring customers receive prompt, accurate, and friendly assistance. You will have the opportunity to engage with clients through value-based conversations, educating them about insurance offerings and assisting with all aspects of their policies. This role is perfect for a self-motivated and organized insurance professional who thrives in a team environment and is committed to delivering quality service every day.
Working as a Licensed Insurance Customer Service Representative (P&C, Life & Health) offers you a chance to grow within the insurance industry, gain valuable experience, and contribute to a business focused on customer satisfaction and long-term relationships. If you are detail-oriented, proactive in problem-solving, and ready to advance your career, we encourage you to apply and become a valued member of this engaged and supportive team.
Licensed Insurance Customer Service Representative (P&C, Life & Health) - Summary- Client-facing role supporting insurance policyholders through personalized service and education
- Utilizes active Property & Casualty and Life & Health insurance licenses
- Contributes to client retention, satisfaction, and business growth through exceptional service delivery
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction
- Deliver prompt, accurate, and friendly responses to client inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
- Educate clients about insurance options using a customer-focused and needs-based approach
- Support the agency's business goals by identifying opportunities to present relevant insurance solutions
- Maintain a high standard of professionalism, work ethic, and daily commitment to the team and clients
- Provide detailed and timely activity reports to the agent
- Remain up-to-date on product changes, licensing requirements, technical developments, and continuing education
- Participate as a collaborative team member, contributing to a positive office environment
- Competitive salary with bonus opportunities
- PTO including vacation and personal/sick days
- Professional experience in a respected insurance team environment
- Opportunities for growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Strong interpersonal and communication skills (verbal, written, and listening)
- Excellent organizational skills and high attention to detail
- Demonstrated self-motivation and proactive approach to problem-solving
- Ability to learn and utilize computer systems efficiently
- Commitment to delivering outstanding customer service and accuracy in all work
- Adaptable to working in a team setting and managing multiple priorities
- Licensed insurance professional with a passion for client service
- People-oriented, comfortable engaging with diverse customers and team members
- Detail-driven, organized, and committed to ongoing learning and professional development
- Able to adapt quickly to product and industry changes
- Motivated by opportunities for career advancement and continuous improvement
- This is an opportunity to work within an independent insurance agency, offering valuable hands-on experience
- Employees must successfully complete all applicable licensing and training programs
- Agency employees are not employees of the parent insurance company, but of the independent agent
- The agency is committed to equal employment opportunity practices
If you are enthusiastic about supporting customers, growing your insurance career, and joining a motivated team, we invite you to apply for the Licensed Insurance Customer Service Representative (P&C, Life & Health) position today. Click the job application button to take the next step in your professional journey!
This position is with an independent contractor agent, not with the parent insurance company. Employees of agents must be able to successfully complete any applicable licensing requirements and training programs. Agents are independent contractors who hire their own employees. Employees of agents are not employees of the parent insurance company.