Licensed Insurance Customer Service Representative (P&C, Life and Health)
Location: LITTLE ROCK, AR
Job Type: fulltime
Company: Roger Franks - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life and Health) - Full-time in Little Rock, AR
Are you a dedicated and licensed insurance professional seeking to make a real impact in the insurance industry? We are searching for an experienced Licensed Insurance Customer Service Representative (P&C, Life and Health) to join a successful independent insurance agency team. This is an excellent opportunity for those who hold active Property & Casualty (P&C) and Life and Health insurance licenses and have a passion for delivering exceptional customer service experiences. As a vital part of the agency, you will play a central role in supporting clients, addressing their insurance needs, and helping the agency maintain its reputation for outstanding service in Little Rock, AR.
In this full-time position, the Licensed Insurance Customer Service Representative (P&C, Life and Health) will act as a trusted advisor to customers, guiding them through insurance options, policy changes, and claims processes with professionalism and care. This is an in-office role that requires daily on-site presence, offering the chance to collaborate closely with a dynamic team and build your expertise in a supportive environment.
Working in Little Rock, AR, provides the unique advantage of being part of a thriving business community while serving a diverse range of customers in a growing metropolitan area. If you are motivated, detail-oriented, and committed to your professional growth, we encourage you to apply and take the next step in your insurance career.
- Join a successful independent insurance agency as a Licensed Insurance Customer Service Representative (P&C, Life and Health)
- In-office, full-time position in Little Rock, AR supporting customers with insurance needs
- Utilize your active Property & Casualty and Life and Health licenses to provide expert guidance
- Build lasting client relationships and help drive agency growth through exceptional service
- Establish and maintain positive customer relationships, following up as needed to ensure satisfaction
- Deliver prompt, accurate, and friendly customer service, handling inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications
- Educate clients about insurance options using a customer-focused, needs-based review process
- Maintain a strong work ethic and a commitment to success every day
- Provide timely and thorough activity reports to the agent
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Collaborate with other team members to ensure a seamless client experience
- Proactively identify and resolve customer issues, demonstrating a solution-oriented approach
- Effectively multi-task and manage multiple priorities in a fast-paced environment
- Demonstrate organizational skills, attention to detail, and pride in completing work accurately and on time
- Competitive salary plus performance-based bonus opportunities
- PTO including paid vacation and personal/sick days
- Valuable industry experience and skill development
- Career growth potential and opportunities for advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent interpersonal, written, verbal, and listening communication skills
- People-oriented with a customer-first mindset
- Strong organizational abilities and attention to detail
- Self-motivated and proactive in problem solving
- Ability to learn and utilize computer functions and agency management systems
- Ability to work effectively in a team environment
- Ability to multi-task, prioritize, and adapt quickly
- Holds both active Property & Casualty and Life & Health insurance licenses
- Experienced in customer service, preferably within an insurance setting
- Thrives in a collaborative, in-person office environment
- Demonstrates a proactive approach to customer support and problem solving
- Values accuracy, timeliness, and high-quality work
- Seeks professional development and advancement opportunities
- This position is with an independent insurance agency and not with a national insurance company or its affiliates
- Agency employees must satisfy all applicable licensing requirements and complete required training programs
- Employees of the agency are not employees of the national insurance company
- The agency is an Equal Opportunity Employer and encourages candidates from all backgrounds to apply
If you are passionate about making a difference in the insurance industry and want to build a rewarding career as a Licensed Insurance Customer Service Representative (P&C, Life and Health) in Little Rock, AR, we encourage you to apply now by clicking the job application button. Join our team and help us deliver exceptional service to our valued clients!