Licensed Insurance Customer Service Representative (P&C CSR)
Location: LITTLE ROCK, AR
Job Type: fulltime
Company: Don Barrow - State Farm Agency
Salary: $15.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C CSR) – Full-Time
Are you a licensed insurance professional with a passion for delivering exceptional customer service? We are seeking a dedicated and driven Licensed Insurance Customer Service Representative (P&C CSR) to join our team. In this full-time role, you will play a key part in supporting clients, building customer relationships, and contributing to the ongoing growth of a well-established insurance agency. If you hold active Property & Casualty and Life & Health insurance licenses and thrive in a collaborative environment, this opportunity is ideal for you.
As a Licensed Insurance Customer Service Representative (P&C CSR), you will be responsible for providing prompt, accurate, and friendly service to our valued clients. Your day-to-day activities will include addressing customer inquiries, processing policy changes, clarifying billing questions, and guiding clients through insurance options using a needs-based approach. You will work closely with other team members to ensure client satisfaction and maintain our agency’s reputation for outstanding service.
In addition to your customer service duties, you will be expected to stay up-to-date with product knowledge, licensing requirements, and continuing education. Your ability to communicate effectively, organize tasks, and proactively solve problems will be essential in delivering a remarkable client experience. This role offers the chance to gain valuable industry experience, enjoy a supportive team environment, and take advantage of advancement opportunities within the agency.
We value professionals who are self-motivated, detail-oriented, and take pride in delivering high-quality work. If you are ready to take the next step in your insurance career and make a meaningful impact, we encourage you to apply today by clicking the job application button. Join our team and help clients protect what matters most to them.
Licensed Insurance Customer Service Representative (P&C CSR) - Summary- Full-time customer service position in a respected insurance agency
- Requires active Property & Casualty and Life & Health insurance licenses
- Focus on client satisfaction, policy support, and relationship building
- Opportunities for professional growth and advancement
- Establish and maintain customer relationships through regular follow-ups
- Provide prompt, accurate, and friendly service to clients
- Respond to inquiries regarding insurance availability, eligibility, and coverage
- Process policy changes, transfers, and assist with claim submissions
- Clarify billing and account questions for customers
- Educate clients on insurance products using a needs-based review process
- Maintain strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to agency management
- Stay current with product changes, licensing, and technical developments
- Competitive base salary, plus bonus and commission opportunities
- PTO, including vacation and personal/sick days
- Opportunities for valuable experience and career advancement
- Supportive team environment and professional development
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Excellent interpersonal, communication (written, verbal, listening) skills
- Strong organizational skills and attention to detail
- Self-motivated with ability to work independently and as part of a team
- Proactive approach to problem-solving and customer service
- Ability to multi-task and manage time effectively
- Ability to learn and utilize computer functions relevant to the role
- Commitment to accuracy and timely completion of tasks
- Dedication to remaining current in industry best practices and licensing
- Licensed insurance professional with a passion for customer service
- People-oriented, detail-focused, and proactive in their work approach
- Enjoys helping clients understand and select insurance coverage options
- Team player who thrives in a collaborative, growth-focused environment
- Seeks opportunities for ongoing professional development
- This position is with an independent contractor insurance agent, not with the parent insurance company
- Employees must meet all applicable licensing requirements and complete necessary training programs
- Agency employees are hired and managed by the independent agent
- Agency employees are not employees of the parent insurance company
- We are committed to providing an inclusive and professional work environment for all team members
- If you are ready to make a difference and grow your insurance career, click the job application button to apply today!