Licensed Insurance Customer Service Representative (P&C)
Location: FAIRLAWN, OH
Job Type: fulltime
Company: Chad Sokolowski - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) - Full-time
Are you a licensed insurance professional seeking an engaging opportunity to provide exceptional customer service and support? Join a dynamic insurance agency team as a Licensed Insurance Customer Service Representative (P&C) and use your expertise to help clients navigate their insurance needs. We are looking for a dedicated and energetic individual with a current Property & Casualty license who thrives in a customer-focused environment and is committed to delivering remarkable service. If you have a passion for helping others and enjoy working in a collaborative office setting, we invite you to apply and explore the potential for professional growth in this rewarding field.
As a Licensed Insurance Customer Service Representative (P&C), you will play a vital role in establishing and maintaining positive relationships with customers. You will be responsible for assisting clients with their insurance inquiries, processing policy changes, and educating them on their coverage options. Your ability to communicate effectively, solve problems proactively, and maintain high attention to detail will contribute to the overall success of the agency. This position offers the opportunity to enhance your skills, gain valuable experience, and advance your insurance career within the agency structure.
This full-time position requires an active Property and Casualty insurance license as well as a Life and Health license. The ideal candidate will possess strong interpersonal and organizational skills, the ability to multi-task, and a self-motivated attitude. You will be expected to stay current with product changes, licensing requirements, and continuing education to ensure compliance and provide up-to-date information to clients.
Working in this role provides a chance to make a difference for customers by delivering accurate, prompt, and friendly service. You will handle a variety of customer interactions, including responding to questions about coverage, eligibility, policy changes, billing, claims, and more. By utilizing a needs-based approach, you will guide clients in understanding their insurance options and help them make informed decisions. The agency values a strong work ethic, a commitment to customer satisfaction, and a team-oriented mindset.
In addition to a competitive salary plus bonus and paid time off, this position offers opportunities for professional development and advancement. You will gain hands-on experience in a supportive environment and have the potential to grow within the agency. The agency is dedicated to fostering an inclusive workplace where individuals from all backgrounds are encouraged to apply and contribute their unique perspectives.
If you're ready to take the next step in your insurance career, click the application button and submit your resume today. Discover the benefits of working as a Licensed Insurance Customer Service Representative (P&C) in a professional office environment, where your contributions are valued and your career can flourish.
Licensed Insurance Customer Service Representative (P&C) - Summary- Full-time position in a professional insurance agency office
- Primary focus on customer service, client education, and policy support
- Requires active Property & Casualty and Life & Health insurance licenses
- Opportunities for growth, advancement, and valuable industry experience
- Establish and maintain positive customer relationships
- Respond promptly and accurately to client inquiries regarding insurance products, coverage, billing, claims, and policy changes
- Educate customers on insurance options through a needs-based review process
- Process policy changes, transfers, and claim submissions
- Provide timely and thorough activity reports to the agent
- Maintain a strong work ethic and a commitment to daily success
- Collaborate with team members to achieve agency goals
- Stay current with product updates, licensing, and continuing education
- Competitive salary plus bonus structure
- Paid time off for vacation, personal, and sick days
- Opportunities for career advancement within the agency
- Valuable hands-on experience in the insurance industry
- Active Property & Casualty insurance license required
- Active Life and Health license required
- Strong communication skills (written, verbal, listening)
- Excellent interpersonal and organizational skills
- Self-motivated and detail-oriented
- Ability to multi-task and prioritize responsibilities
- Proactive in identifying and solving problems
- Ability to work effectively within a team
- Commitment to providing outstanding customer service
- Comfortable learning and using computer systems
- Pride in accuracy and timely completion of work
- Licensed insurance professional with a passion for customer service
- People-oriented and proactive problem solver
- Thrives in a team-based, office environment
- Demonstrates a strong work ethic and attention to detail
- Desires ongoing professional development and career growth
- This position is with an independent insurance agency, not directly with the insurance carrier
- Selected candidates must complete all applicable licensing and training requirements
- The agency values diversity and adheres to Equal Employment Opportunity (EEO) standards
- Applicants from all backgrounds are encouraged to apply
- Click the application button to begin the next step in your insurance career
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.