Licensed Insurance Customer Service Representative (P&C)
Location: LILBURN, GA
Job Type: fulltime
Company: Ed Cook - State Farm Agency
Salary: $35000.0 - $79000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) - Lilburn, GA, Full-Time
If you are searching for a rewarding career opportunity where you can make a real difference in the lives of others, consider applying for the Licensed Insurance Customer Service Representative (P&C) role in Lilburn, GA. As a valued member of a State Farm Agent team, you will engage directly with customers, providing expert guidance on insurance products and delivering an outstanding customer experience. This full-time position is tailored for individuals who hold an active Property & Casualty insurance license and are passionate about building long-term relationships with clients while supporting their insurance needs.
The Licensed Insurance Customer Service Representative (P&C) position is a dynamic role that places you at the heart of customer interactions. You will become a trusted resource for clients, proactively responding to inquiries, educating them on available insurance products, and helping them select coverage that fits their unique needs. This position operates in a fast-paced, team-oriented environment that encourages personal development and professional growth. Working in Lilburn, GA, offers the benefit of joining a supportive community and collaborating with like-minded professionals who are dedicated to customer service excellence.
The ideal candidate for the Licensed Insurance Customer Service Representative (P&C) role brings energy, organization, and a commitment to continuous learning. You will be responsible for leveraging your knowledge and people skills to deliver value-based conversations and exceptional service with every customer interaction. As you grow in the role, you will also have the opportunity to enhance your expertise through on-the-job experience and ongoing education, preparing you for potential advancement within the agency.
To be successful as a Licensed Insurance Customer Service Representative (P&C), you must possess or be able to obtain the necessary state licenses, demonstrate excellent communication and organizational skills, and show a dedication to delivering prompt and accurate service. Bilingual abilities are a plus, as they enable you to serve a broader range of clients and contribute to the agency’s inclusive and welcoming environment. If you are motivated to succeed and share a passion for helping others, this is the perfect opportunity to launch or advance your insurance career.
Licensed Insurance Customer Service Representative (P&C) - Summary- Client-facing position in a State Farm Agent office, providing insurance support and customer service
- Requires active Property & Casualty license (P&C) prior to start date
- Opportunity for career development and advancement within the agency
- Located in Lilburn, GA, with a positive, team-focused work environment
- Establish and maintain strong customer relationships, providing support and follow-up as needed
- Deliver prompt, accurate, and friendly service to customers, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Develop leads, schedule appointments, and identify customer needs to recommend appropriate insurance products and services
- Utilize a customer-focused, needs-based review process to educate clients about insurance options
- Maintain a strong work ethic and a commitment to daily success and agency goals
- Provide timely and thorough activity reports to the agent
- Stay current on product changes, licensing requirements, technical developments, and continuing education
- Competitive salary plus commission structure
- SIMPLE retirement plan eligibility after one year of employment
- Valuable professional experience in the insurance industry
- Growth potential and opportunities for advancement within the agency
- Active Property & Casualty license required (must be obtained before start date)
- Life & Health insurance license preferred (or ability to obtain before start date)
- Bilingual in Spanish or Vietnamese is a plus
- Excellent interpersonal, verbal, and written communication skills
- Organizational skills and strong attention to detail
- Self-motivated, proactive, and dedicated to customer service
- Ability to learn and use computer functions efficiently
- Team-oriented with the ability to multitask in a fast-paced environment
- Licensed insurance professional with a demonstrated commitment to customer service
- Personable, people-oriented, and eager to build relationships with clients
- Detail-oriented, organized, and proactive in problem-solving
- Interested in career growth and continuous learning
- Ability to thrive in a collaborative team setting
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete all applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm.
- If you are motivated to succeed and envision yourself in this Licensed Insurance Customer Service Representative (P&C) role, we invite you to apply by clicking the job application button. Take the next step toward a rewarding career in insurance today!