Licensed Insurance Customer Service Representative (P&C)
Location: AUSTIN, TX
Job Type: fulltime
Company: Roberto Montero - State Farm Agency
Salary: $36000.0 - $46000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) - Full-time - Austin, TX
We are seeking a Licensed Insurance Customer Service Representative (P&C) to join a dynamic insurance agency team in Austin, TX. If you are passionate about providing exceptional customer service and possess active Property and Casualty, as well as Life and Health insurance licenses, this role offers a fantastic opportunity to advance your career within the insurance sector. This in-office, full-time position is ideal for individuals who thrive in a team-oriented environment, excel at building lasting client relationships, and are committed to delivering value-based insurance solutions. Working in Austin, TX, provides an energetic setting known for its vibrant business community and diverse customer base, making this an excellent place to grow your insurance career.
As a Licensed Insurance Customer Service Representative (P&C), your primary focus will be to deliver remarkable customer experiences and assist clients with their insurance needs. You will handle inquiries related to policy options, coverage changes, claims, billing clarifications, and more. Your expertise will help customers make informed decisions about their insurance coverage, ensuring they feel supported and valued at every step. The role requires a proactive approach to problem-solving, attention to detail, and a commitment to organizational excellence.
The ideal candidate for this Licensed Insurance Customer Service Representative (P&C) position is an energetic, driven professional who can balance multiple tasks while maintaining a friendly and professional demeanor. You will work closely with other team members to ensure that customer needs are met promptly and thoroughly. As part of your daily responsibilities, you will establish and nurture client relationships, provide timely responses to inquiries, and utilize a customer-focused review process to educate clients about their insurance options. In addition, you will be responsible for keeping accurate records and providing thorough reports to the agency management team.
This role offers a competitive hourly wage, commission opportunities, and a comprehensive benefits package that includes dental, life, and disability insurance. You will also gain valuable experience and have access to professional development and growth opportunities within the office. The agency values teamwork, self-motivation, and a strong work ethic, providing a supportive environment for career advancement.
To qualify for the Licensed Insurance Customer Service Representative (P&C) role, candidates must possess active Property and Casualty and Life and Health insurance licenses. Bilingual English/Spanish skills are preferred, but not required. Strong communication skills, both written and verbal, are essential, as is the ability to work effectively within a team. The ideal candidate will be people-oriented, detail-minded, and proactive in addressing client needs. Organizational skills, computer literacy, and the ability to multitask are crucial for success in this position.
If you are motivated to succeed and see yourself thriving as a Licensed Insurance Customer Service Representative (P&C) in Austin, TX, we encourage you to apply by clicking the job application button below. Join a supportive team and take the next step toward a fulfilling insurance career today!
Licensed Insurance Customer Service Representative (P&C) - Summary- Full-time, in-office position in Austin, TX for a licensed insurance professional
- Focus on delivering exceptional customer service and policy support
- Opportunity to work in a dynamic and supportive agency environment
- Establish and maintain customer relationships
- Respond promptly to client inquiries regarding insurance products, coverage, policy changes, claims, and billing
- Educate clients about insurance options using a needs-based review process
- Maintain a strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to management
- Stay current on product changes, licensing, technical developments, and continuing education
- Collaborate with team members to ensure customer satisfaction
- Competitive hourly wage ($17.50 - $22.50 per hour, depending on experience)
- Commission and bonus plan available
- Comprehensive benefits package including dental, life, and disability insurance
- Opportunities for advancement and growth within the agency
- Valuable experience in the insurance industry
- Active Property and Casualty (P&C) insurance license required
- Active Life and Health insurance license required
- Bilingual English/Spanish preferred
- Excellent interpersonal, written, and verbal communication skills
- Organizational and multitasking abilities
- Detail oriented and self-motivated
- Proactive with strong problem-solving skills
- Dedication to delivering high-quality customer service
- Ability to work effectively in a team setting
- Willingness to learn and use computer functions proficiently
- Licensed, energetic, and highly motivated insurance professional
- Demonstrates a positive, customer-focused attitude
- Thrives in a fast-paced, team-oriented environment
- Values accuracy, timeliness, and attention to detail
- Committed to personal and professional growth
- This position is with an independent contractor agent, not with State Farm Insurance Companies
- Employees must complete all applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Employees of agents are not employees of State Farm
- The agency is committed to providing equal opportunity employment in compliance with applicable laws
If you are ready to take the next step in your insurance career, click the job application button to apply for the Licensed Insurance Customer Service Representative (P&C) role and join an agency dedicated to your success.