Licensed Insurance Customer Service Representative (P&C)
Location: DENVER, CO
Job Type: fulltime
Company: Lori Rickert - State Farm Agency
Salary: $55000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
If you are a licensed insurance professional with a passion for providing outstanding customer service and expertise in property and casualty (P&C) insurance, the opportunity to join a reputable and established insurance agency awaits you. As a Licensed Insurance Customer Service Representative (P&C), you will play a vital role in supporting policyholders, contributing to agency growth, and ensuring our clients receive the highest level of service. This position offers both full-time and part-time employment opportunities in Denver, CO, making it an excellent fit for professionals seeking flexibility while building a rewarding career in insurance.
Our agency, with over 35 years of experience in the insurance field, has consistently delivered award-winning, community-based service. We pride ourselves on our collaborative, supportive team environment and our dedication to helping clients protect what matters most. The Licensed Insurance Customer Service Representative (P&C) role is central to our mission, as you will serve as a trusted point of contact for our valued policyholders, addressing their needs and educating them on insurance products and coverage options.
In this customer-focused position, you will handle a variety of service responsibilities, from answering policy inquiries and processing billing to assisting with claims follow-up and general client support. Your ability to communicate effectively, solve problems, and manage multiple tasks will be fundamental in maintaining satisfaction and loyalty among our clients. You will also have opportunities to contribute to agency growth through referrals, cross-selling, and by sharing your insurance knowledge with customers, helping them make informed decisions about their coverage.
Our agency is known for its dedication to both clients and team members. As part of our close-knit team of insurance professionals, you will benefit from a collaborative environment, competitive compensation, and comprehensive benefits. We support your professional development and encourage a healthy work-life balance, whether you join us on a full-time or part-time basis. For eligible candidates, remote or hybrid work arrangements within Colorado may be considered, especially for those with State Farm experience.
Located in Denver, CO, our agency offers the unique advantage of working in a vibrant city known for its community spirit and dynamic growth. This is an opportunity to build lasting relationships with clients while advancing your insurance career in a positive, inclusive, and professional setting.
Licensed Insurance Customer Service Representative (P&C) - Summary- Serve as the primary point of contact for insurance policyholders, delivering exceptional customer service and support.
- Educate clients on insurance products, coverage options, and bundling opportunities.
- Support agency growth and retention through referrals and cross-selling.
- Contribute to the agency’s reputation for excellence in the Denver, CO area.
- Respond promptly to policyholder inquiries via phone, email, or virtual channels, ensuring each client receives professional and courteous service.
- Assist clients with billing questions, policy changes, and claims follow-up, maintaining accurate records and documentation.
- Collaborate with agents and service team members to provide seamless support and resolve client issues efficiently.
- Educate clients on available coverage options, including Personal Price Plans® and bundling, to help them make informed decisions.
- Promote client retention and agency growth by identifying referral and cross-sell opportunities.
- Uphold agency standards for personalized, top-rated customer service in every interaction.
- Competitive base salary, commensurate with experience.
- Attractive commission and bonus opportunities.
- 100% employer-paid health insurance coverage.
- Paid time off (PTO) and paid vacation to support work-life balance.
- 401(k) retirement plan for long-term financial security.
- Active Colorado Property & Casualty (P&C) Insurance License is required.
- Minimum of one year of experience in insurance service or sales is preferred; State Farm experience is a plus.
- Proficiency in communication, problem-solving, and organizational skills.
- Ability to work independently in an office and/or remote/hybrid environment (remote work considered for residents of Colorado with State Farm experience).
- Commitment to delivering the exceptional service standards upheld by our agency.
- Detail-oriented and proactive with a passion for helping others.
- Thrives in a team environment but can also work independently.
- Demonstrates a strong sense of integrity and professionalism in every customer interaction.
- Seeks to grow professionally within the insurance industry.
- Values building long-term relationships with clients and colleagues.
- This Licensed Insurance Customer Service Representative (P&C) position offers flexible employment options to accommodate your schedule needs.
- Join a multi-award-winning agency with an outstanding reputation in Denver, CO, recognized for its top-rated customer service and experienced team.
- Be part of a collaborative group of 10 insurance professionals with over 100 years of combined experience.
- Our agency holds an average Google rating of 4.8 out of 5, reflecting our dedication to customer satisfaction for auto, home, renters, business, life, and pet insurance lines.
- Grow your career in an inclusive, supportive, and dynamic environment.
If you are ready to take the next step in your insurance career with a respected agency in Denver, CO, we encourage you to apply today. Click the job application button now and join our team as a Licensed Insurance Customer Service Representative (P&C), making a positive impact for clients and the community alike.