Licensed Insurance Customer Service Representative (P&C)
Location: LAWRENCEVILLE, GA
Job Type: fulltime
Company: Richard E. Schmidt - State Farm Agency
Salary: $36000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) - Full-Time
Are you a motivated and customer-focused professional with an active Property and Casualty insurance license? We are seeking a Licensed Insurance Customer Service Representative (P&C) to join a dynamic insurance agency team. In this essential role, you will leverage your expertise to deliver exceptional service experiences, build lasting client relationships, and contribute to the ongoing success and growth of the agency. This full-time opportunity offers the chance to work alongside a highly supportive team, gain valuable industry experience, and enhance your career in the insurance sector.
As a Licensed Insurance Customer Service Representative (P&C), you will play a vital role in supporting valued clients with their insurance needs. Your responsibilities will encompass a wide range of customer service functions, including responding to policy inquiries, assisting with claims, and educating customers on coverage options. Your commitment to outstanding service and attention to detail will help ensure a positive experience for every client interaction.
In addition to a competitive base salary, this position features a robust commission and bonus structure, paid time off, and opportunities for professional growth within the agency. The organization is committed to fostering a supportive and inclusive work environment where each team member has the opportunity to thrive and advance their career. As an equal opportunity employer, all qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Located in Lawrenceville, GA, this agency offers the benefit of working in a vibrant and growing community. The full-time, in-office position ensures you will have direct access to mentorship and collaboration with experienced insurance professionals, supporting your ongoing development and success.
If you are dedicated to delivering value-based service, possess strong interpersonal and organizational skills, and are committed to your professional development, we invite you to apply for the Licensed Insurance Customer Service Representative (P&C) position by clicking the job application button today.
Licensed Insurance Customer Service Representative (P&C) - Summary- Full-time, in-office role focused on Property and Casualty insurance customer service
- Serve as a key contact for clients, addressing policy questions and providing exceptional service
- Opportunities for professional growth and advancement within the agency
- Establish and nurture relationships with customers, following up as necessary to ensure satisfaction
- Deliver prompt, accurate, and friendly customer service across all interactions
- Respond to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification
- Utilize a customer-focused, needs-based review process to educate clients on insurance options and recommend suitable policies
- Maintain a strong work ethic and demonstrate a commitment to daily professional excellence
- Provide timely and thorough reports on activities to the agent
- Stay up-to-date with product changes, licensing requirements, technical developments, and continuing education
- Competitive base salary structure
- Commission and bonus opportunities linked to performance
- Paid time off (up to 15 days annually)
- Valuable hands-on experience in the insurance industry
- Potential for career advancement within the agency
- Active Property and Casualty insurance license (required)
- Ability to obtain Life and Health insurance license within 30 days of employment (required)
- Bilingual English/Spanish skills are a plus but not required
- Excellent interpersonal, verbal, written, and listening communication skills
- Strong organizational abilities and attention to detail
- Ability to learn and utilize computer systems and software relevant to insurance
- Self-motivated and proactive approach to problem-solving and client service
- Ability to multitask and thrive in a team-oriented environment
- Commitment to ongoing learning and professional development
- Holds an active Property and Casualty license and is enthusiastic about customer service
- Proven track record of building positive relationships and delivering high-quality service
- Detail-oriented, organized, and able to prioritize tasks effectively
- Demonstrates initiative, reliability, and a strong sense of accountability
- Open to learning new skills and adapting to evolving client needs
- Passionate about contributing to a collaborative team environment
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- The agency is an Equal Opportunity Employer and values diversity in its workforce.
If you are ready to make a meaningful impact in the insurance industry and grow your career as a Licensed Insurance Customer Service Representative (P&C), please apply today by clicking the job application button. We look forward to connecting with you and exploring the next steps in your professional journey.