Licensed Insurance Customer Service Representative (P&C)
Location: JACKSONVILLE, AL
Job Type: fulltime
Company: Mike Douglas - State Farm Agency
Salary: $32000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) Job OverviewWe are seeking a Licensed Insurance Customer Service Representative (P&C) to join a reputable State Farm Agent team in Jacksonville, AL. This is a full-time, in-office role designed for a motivated professional with a valid Property and Casualty insurance license. The successful candidate will play a crucial part in delivering exceptional customer service and supporting the agency's continued growth by facilitating value-driven conversations with clients and ensuring a remarkable customer experience at every touchpoint.
Responsibilities- Establish and nurture customer relationships, ensuring consistent follow-up and ongoing support as required.
- Deliver prompt, accurate, and friendly service to customers, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Educate customers about their insurance options using a customer-focused, needs-based review process to help them make informed decisions about their coverage.
- Maintain a high level of professionalism and a strong work ethic, demonstrating daily commitment to success and service excellence.
- Provide timely and thorough activity reports to the agent as part of ongoing communication and accountability.
- Stay current with product changes, licensing requirements, technical developments, and participate in continuing education as needed.
- Active Property & Casualty insurance license (required).
- Ability to obtain a Life and Health insurance license within 30 days of hire (preferred).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive in problem solving.
- Dedication to providing high-quality customer service and maintaining client satisfaction.
- Ability to work effectively both independently and as part of a team.
- Comfortable with learning and utilizing computer functions relevant to the role.
- Capable of multitasking and managing a variety of responsibilities efficiently.
- Competitive base salary structure with bonus opportunities.
- PTO including vacation and personal/sick days.
- Retirement plan options.
- Valuable hands-on experience working with an established State Farm Agent team.
- Potential for growth and advancement within the agency for high-performing team members.
Joining the team as a Licensed Insurance Customer Service Representative (P&C) in Jacksonville, AL, offers the opportunity to work in a supportive, community-oriented environment with access to local resources and professional networks.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.