Licensed Insurance Customer Service Representative (CSR)
Location: VIRGINIA BEACH, VA
Job Type: fulltime
Company: Lee Hudson - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) - Full-Time
If you are an insurance professional with a passion for delivering exceptional customer service and supporting client needs, the Licensed Insurance Customer Service Representative (CSR) role is an excellent opportunity to advance your career. This full-time position offers the chance to work in a dynamic insurance agency environment, engaging with clients and helping them protect what matters most. With a focus on property, casualty, life, and health insurance, this role is designed for motivated individuals who enjoy problem-solving, building client relationships, and maintaining high standards of accuracy and service.
As a Licensed Insurance Customer Service Representative (CSR), you will be responsible for providing policy information, processing claims, assisting with policy changes, and ensuring clients have an outstanding experience with each interaction. You will leverage your active Property and Casualty insurance license, along with your Life and Health license, to support clients' insurance needs, answer inquiries, and follow up on claims. Maintaining accurate records and providing timely reports to the agency team will be key to your success in this role.
By joining this reputable insurance agency, you become a vital member of a committed team, dedicated to upholding the agency's mission of delivering value-based conversations and remarkable service. The agency is committed to professional development, offering comprehensive training and ongoing support to ensure you remain current on product changes, technical developments, and licensing requirements. The working environment encourages collaboration, growth, and recognition of performance, with opportunities for advancement and flexible scheduling options available.
Enjoy a comprehensive benefits package, including competitive base salary, 401(k) matching, health, dental, and vision insurance, paid time off, parental leave, and bonus opportunities. With the potential to work remotely after the probationary period, this position provides the flexibility modern professionals seek, while still fostering a supportive in-office culture.
If you are detail-oriented, proactive, and dedicated to customer satisfaction, this Licensed Insurance Customer Service Representative (CSR) position is tailored for you. Apply today by clicking the application button to take the next step in your insurance career and contribute to a thriving team.
Licensed Insurance Customer Service Representative (CSR) - Summary- Full-time position supporting an independent insurance agency
- Focus on delivering excellent customer service for property, casualty, life, and health insurance clients
- Opportunity for professional growth and advancement
- Comprehensive benefits and flexible scheduling
- Answer client inquiries and provide detailed policy information
- Assist customers with policy changes, updates, and coverage options
- Process insurance claims and follow up with clients to ensure satisfaction
- Maintain accurate, up-to-date records of all customer interactions and transactions
- Provide timely and thorough activity reports to agency management
- Stay current on insurance products, regulatory requirements, and industry best practices
- Support agency marketing and business development initiatives through value-based conversations
- Collaborate with other agency team members to achieve customer service and sales goals
- Uphold high standards of integrity, confidentiality, and professionalism in all interactions
- Competitive base salary
- 401(k) matching program
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Flexible scheduling options
- Parental leave
- Performance-based bonus opportunities
- Comprehensive training and development programs
- Potential for remote work after probationary period
- Opportunities for career advancement within the agency
- Active Property and Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent verbal, written, and listening communication skills
- Strong interpersonal skills and a people-oriented approach
- Organizational skills and attention to detail
- Self-motivated with a proactive attitude
- Ability to work both independently and within a team environment
- Demonstrated capacity to multi-task and manage time effectively
- Ability to quickly learn and utilize agency computer systems
- Commitment to providing exceptional customer service and problem-solving
- Willingness to participate in ongoing training and continuing education
- Licensed insurance professional with experience in customer service or agency support roles
- Detail-oriented and thrives in a fast-paced, client-focused environment
- Demonstrates empathy, patience, and professionalism with clients and colleagues
- Values accuracy, timeliness, and follow-through in all responsibilities
- Motivated to contribute to agency success and pursue career development opportunities
- This position is with an independent insurance agency contracted with a major insurer. Employees are not employees of the parent insurance company.
- Applicants must be able to complete all required licensing and training programs as directed by the agency.
- The agency is an Equal Opportunity Employer and encourages applications from all qualified individuals, regardless of background or experience level.
If you are ready to make a positive impact as a Licensed Insurance Customer Service Representative (CSR) and grow your career, click the application button and submit your resume today. We look forward to reviewing your application and discussing the next steps in the interview process.