Licensed Insurance Customer Service Representative (CSR)
Location: HUMBLE, TX
Job Type: fulltime
Company: Chris Roberson - State Farm Agency
Salary: $43000.0 - $48000.0 per year
Category: Insurance
Job Description Apply Now
Are you seeking a fulfilling role where you can utilize your insurance expertise and exceptional customer service skills? We are excited to announce an opportunity for a Licensed Insurance Customer Service Representative (CSR) with experience in insurance, ideally with a background in a State Farm agency. This full-time position offers a dynamic environment for professionals who are passionate about customer care and driven to help clients navigate their insurance needs. As a Licensed Insurance Customer Service Representative, you will play a critical role in maintaining and enhancing the customer experience for a respected insurance agency located in Humble, TX.
In this role, you will be the primary point of contact for clients, providing prompt, accurate, and friendly service. The Licensed Insurance Customer Service Representative (CSR) is responsible for establishing and maintaining strong relationships with clients, assisting with policy inquiries and changes, and supporting the agency’s mission of exceptional customer care. Your day-to-day activities will revolve around helping clients understand their insurance options, addressing their questions, and ensuring their satisfaction with every interaction.
Working as a Licensed Insurance Customer Service Representative (CSR) in Humble, TX, you will join a supportive team that values professional growth and offers opportunities for advancement. The agency environment is collaborative and client-centered, providing you with the tools and resources needed to succeed in the insurance industry. If you are proactive, detail-oriented, and eager to make a difference in the lives of clients, this could be the perfect position for you.
This opportunity is ideal for individuals who hold an active Property & Casualty license and are committed to ongoing learning and development. While previous experience with State Farm is preferred, it is not required. The agency welcomes driven candidates who are committed to upholding the highest standards of service and professionalism.
Licensed Insurance Customer Service Representative (CSR) - Summary- Full-time position with a reputable insurance agency in Humble, TX
- Focuses on delivering excellent customer service and supporting clients with their insurance needs
- Ideal for candidates with an active Property & Casualty license and experience in insurance customer service
- State Farm agency experience is a plus, but not mandatory
- Answer incoming calls and greet clients in a professional, friendly manner
- Establish and nurture customer relationships, following up as needed to ensure satisfaction
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification
- Utilize a customer-focused, needs-based review process to educate clients about insurance options and recommend suitable products
- Assist clients with policy changes, transfers, and claims, ensuring all requests are processed promptly and accurately
- Maintain up-to-date knowledge of agency products, services, and compliance requirements
- Work collaboratively within a team environment to achieve agency goals and deliver outstanding service
- Base salary with potential for sales bonuses
- Additional quarterly, semi-annual, and annual bonus opportunities
- Paid time off, including vacation and personal/sick days
- Valuable hands-on experience in the insurance industry
- Clear pathway for growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Life and Health license (must be able to obtain)
- Bilingual English/Spanish skills preferred
- Previous sales or customer service experience in insurance, retail, or telemarketing is a plus
- Excellent written, verbal, and listening communication skills
- Self-motivated, detail-oriented, and proactive in problem-solving
- Ability to work effectively in a team environment
- Strong interpersonal skills to assess and respond to customer needs
- Passionate about providing exceptional customer service and building lasting client relationships
- Organized, reliable, and able to manage multiple priorities efficiently
- Adaptable to changing environments and eager to grow professionally
- Demonstrates initiative and a commitment to ongoing learning
- Brings a positive attitude and collaborative spirit to the workplace
- This position is with an independent contractor agent of a leading insurance company, not the insurance company itself
- Employment is contingent upon completion of any applicable licensing requirements and training programs
- Employees of independent contractor agents are not employees of the insurance company
- The agency is committed to equal employment opportunities for all qualified candidates
- Humble, TX offers a welcoming community for professionals seeking a supportive work environment
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative (CSR), click the apply button now and join our dedicated team!