Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C
Location: SAN MATEO, CA
Job Type: parttime
Company: Carlos Acosta - State Farm Agency
Salary: $24.0 - $24.0 per hour
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C position offers a unique opportunity for professionals with a background in insurance customer service, especially those with prior State Farm agent office experience. This part-time, work-from-home role is ideal for individuals who are fluent in Spanish and possess an active Property & Casualty (P&C) license. As a key member of the customer support team, the Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C will provide outstanding service to clients by addressing their insurance needs, resolving inquiries, and fostering long-term client relationships, all within a flexible and supportive work environment.
Working remotely, the Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C will handle a variety of customer interactions, ensuring each client receives accurate information and a positive experience. The role requires a proactive approach, keen problem-solving skills, and the ability to communicate effectively with Spanish-speaking clients. State Farm experience is essential, as is proficiency with electronic customer relationship management (ECRM) systems, which enable seamless documentation and follow-up. Individuals in this role will be empowered to resolve issues, process accounts, and exceed customer expectations by providing tailored solutions and building trust through interactive communication.
This position is designed for professionals seeking meaningful part-time employment and the flexibility to work from home. Candidates will find opportunities to further develop their insurance expertise while contributing to a customer-focused culture. The Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C role offers paid training and paid time off, supporting both professional growth and work-life balance.
Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C Summary- Part-time, remote position providing customer service support in the insurance sector.
- Requires active Property & Casualty (P&C) license.
- Mandates Spanish fluency for effective client communication.
- Ideal for candidates with previous State Farm agent office experience.
- Work-from-home arrangement offering flexibility and paid training.
- Manage incoming calls efficiently, providing prompt and professional support to insurance customers.
- Identify customer needs and generate multi-line insurance leads during interactions.
- Build sustainable relationships of trust through open, clear, and interactive communication in both Spanish and English.
- Deliver accurate, valid, and complete policy information using appropriate tools and resources.
- Handle customer complaints, provide effective solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
- Document all customer interactions, process accounts, and maintain comprehensive electronic records using ECRM systems.
- Engage customers by taking proactive steps to address their concerns and exceed expectations.
- Collaborate with team members to ensure consistent and high-quality service delivery.
- Competitive hourly compensation.
- Paid time off provided.
- Comprehensive paid training program to ensure success in the role.
- Flexible schedule to promote work-life balance.
- Remote, work-from-home environment for increased convenience and comfort.
- Active Property & Casualty (P&C) insurance license is required.
- Minimum of 2 years of experience working in a State Farm agent office is mandatory.
- Fluency in Spanish is essential for client communication.
- Strong proficiency with electronic customer relationship management (ECRM) systems.
- Excellent verbal and written communication skills in both Spanish and English.
- Ability to work a flexible part-time schedule (approximately 4 hours per day).
- Demonstrated customer service acumen and a problem-solving mindset.
- Experienced insurance customer service professional with a valid P&C license.
- Proven record of delivering high-quality support in a State Farm agent office setting.
- Native or fluent Spanish speaker, comfortable communicating with Spanish-speaking clients.
- Tech-savvy and adept at using ECRM systems to manage customer interactions.
- Highly organized, detail-oriented, and capable of multitasking in a remote environment.
- Committed to providing exceptional service and building lasting client relationships.
- This is a remote position, allowing you to work from the comfort of your home while maintaining a professional and supportive work environment.
- Opportunities for ongoing professional development and skills enhancement are provided through paid training.
- The company values diversity and inclusion, ensuring equal opportunity for all qualified applicants.
- If you are passionate about delivering top-tier insurance customer service and meet the required qualifications, we encourage you to apply by clicking the job application button and take the next step in your insurance career.