Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C
Location: Fresno, CA
Job Type: parttime
Company: Carlos Acosta - State Farm Agency
Salary: $24.0 - $24.0 per hour
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C is a highly valued role responsible for delivering superior customer support and service in a remote, part-time capacity. This position specifically requires hands-on experience within a State Farm agent office and an active Property & Casualty (P&C) insurance license. As a bilingual professional, you will leverage your Spanish language expertise and in-depth knowledge of insurance processes to effectively assist a diverse client base, ensuring their needs are met with professionalism and accuracy. The flexibility of remote work allows you to balance your schedule while making a meaningful impact in the insurance industry.
Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C SummaryThis opportunity enables you to work from home as a Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C. You'll directly interact with customers, addressing inquiries, resolving issues, and generating valuable insurance leads. Your expertise in Property & Casualty insurance, combined with Spanish fluency and prior State Farm experience, positions you to foster trust and satisfaction among clients. This role is ideal for those who thrive in a customer-focused environment and are looking for flexible, part-time work arrangements in a supportive and dynamic setting.
Duties & Responsibilities- Manage incoming customer calls, providing timely and accurate assistance regarding insurance products and services.
- Identify customer needs and deliver effective solutions to achieve high levels of satisfaction and retention.
- Generate multi-line insurance leads through proactive engagement and needs-based conversations.
- Build and sustain positive relationships with clients through open, interactive, and empathetic communication.
- Utilize appropriate tools and resources to provide accurate, valid, and complete information.
- Address and resolve customer complaints, offering suitable alternatives and ensuring follow-up for resolution.
- Maintain comprehensive records of customer interactions, process accounts, and file essential documentation in compliance with industry standards.
- Demonstrate proficiency with ECRM systems to manage client information and workflow efficiently.
- Exceed client expectations by consistently taking the extra mile to ensure customer engagement and loyalty.
- Competitive hourly compensation structure for Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C roles.
- Flexible, part-time scheduling (approximately 4 hours per day) to support work-life balance.
- Comprehensive paid training to equip you for ongoing success in the insurance customer service field.
- Paid time off provided to support your personal needs and well-being.
- Active Property & Casualty (P&C) insurance license is mandatory.
- Fluency in Spanish, with the ability to communicate professionally and empathetically with Spanish-speaking clients.
- Minimum of 2 years of direct experience in a State Farm agent office is required, ensuring familiarity with specific procedures and systems.
- Demonstrated capability in managing customer service responsibilities, including account management, problem resolution, and client engagement.
- Proficiency with electronic customer relationship management (ECRM) platforms.
- Has an active P&C insurance license and is fully bilingual in Spanish and English.
- Brings at least two years of experience supporting customers within a State Farm agent office.
- Is adept at handling sensitive client matters with professionalism, patience, and care.
- Excels in a remote work environment, managing time and responsibilities independently.
- Is passionate about delivering exceptional service and generating new business leads.
- This Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C opportunity offers a flexible, remote work arrangement, making it ideal for professionals seeking to balance career and personal commitments.
- Working with a well-established insurance provider provides opportunities for professional growth and ongoing learning.
- The position welcomes candidates who are self-motivated, goal-oriented, and committed to upholding high standards of customer care.
- Applicants must meet all licensing and experience requirements to be considered for this role.
If you are ready to advance your insurance career as a Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C, apply today by clicking the job application button and take the next step toward a rewarding remote opportunity.