Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C
Location: Sacramento, CA
Job Type: parttime
Company: Carlos Acosta - State Farm Agency
Salary: $24.0 - $24.0 per hour
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C plays a critical role in supporting insurance clients by providing responsive, knowledgeable, and empathetic customer service in a fully remote, part-time capacity. This position is ideal for professionals with an active Property & Casualty (P&C) license and prior experience working in a State Farm agent office. As a bilingual representative, fluency in Spanish is required to deliver exceptional service to a diverse customer base, ensuring that each interaction is handled with efficiency and respect.
As a remote team member, you will be entrusted with managing incoming customer calls, identifying and addressing customer needs, and building long-term relationships based on trust and open communication. Utilizing your expertise in ECRM systems, you will provide clients with accurate information, process policy documents, and maintain detailed records of all customer interactions. Your role is essential in ensuring client satisfaction, resolving complaints, and proactively generating multi-line leads to support overall business goals.
Working within a supportive environment, you will take advantage of paid training and time-off benefits, empowering you to continuously improve your skills and deliver the best possible service. This part-time role offers the flexibility to work four hours daily, making it an excellent opportunity for those seeking work-life balance while advancing their career in the insurance sector. If you are passionate about helping clients protect what matters most, and you are looking to contribute your expertise in a dynamic, remote setting, we encourage you to apply for this rewarding opportunity as a Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C by clicking the job application button.
Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C Summary- Remote, part-time role supporting insurance clients with customer service needs
- Active Property & Casualty (P&C) license and Spanish fluency required
- Leverage experience gained in a State Farm agent office to provide high-quality service
- Utilize ECRM systems for recordkeeping and client management
- Flexible schedule with paid training and time off provided
- Manage and resolve incoming customer calls in a timely, professional manner
- Generate multi-line insurance leads by identifying client needs and promoting relevant products
- Assess customer requirements, deliver accurate policy information, and offer tailored solutions
- Build trust by engaging in open, interactive communication and fostering long-term relationships
- Utilize ECRM tools to maintain detailed records of all client interactions and processed accounts
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Take initiative to engage and support customers beyond basic service expectations
- Competitive hourly compensation
- Part-time remote work with schedule flexibility (4 hours per day)
- Paid time off, plus comprehensive training provided
- Active Property & Casualty (P&C) insurance license required
- Minimum 2 years of experience working in a State Farm agent office required
- Fluency in Spanish is mandatory
- Proficiency using ECRM or similar client management software
- Strong interpersonal, problem-solving, and communication skills
- Experienced insurance professional with a valid P&C license
- Bilingual in Spanish and English, with exceptional communication skills
- Proven track record in customer service, preferably in a State Farm environment
- Comfortable working independently in a remote, part-time position
- Adaptable, proactive, and detail-oriented in handling client needs
- This position is remote and part-time, offering flexibility and convenience
- Opportunities for ongoing professional development and paid training
- Positive work environment committed to diversity, equity, and inclusion
- Ideal for candidates seeking work-life balance while leveraging their insurance expertise
If you are ready to join a supportive remote team and make a meaningful impact as a Licensed Insurance Customer Service Representative – Bilingual (Spanish), P&C, click the job application button to submit your application today.