Licensed Insurance Customer Service Representative
Location: EDWARDS, CO
Job Type: fulltime
Company: Cathy Thompson - State Farm Agency
Salary: $60000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewWe are seeking a Licensed Insurance Customer Service Representative (CSR) to join a successful insurance agency team. This full-time position is ideal for professionals who hold an active Property and Casualty license and are passionate about delivering outstanding customer service in the insurance sector. As a key member of the agency, you will play a vital role in supporting clients, answering their questions regarding insurance products, and providing an exceptional overall customer experience.
Key Responsibilities- Establish and maintain strong customer relationships through regular communication and follow-up.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing issues.
- Educate clients about insurance options using a needs-based review process to ensure they understand their coverage choices.
- Demonstrate a strong work ethic and a commitment to achieving daily success within the agency environment.
- Provide timely and thorough activity reports to the agent, keeping all stakeholders informed of client interactions and progress.
- Stay current with product changes, licensing requirements, technical developments, and continuing education as required by the agency and regulatory standards.
- Active Property and Casualty license (required).
- Life and Health insurance license (preferred).
- Bilingual abilities are considered a plus.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving and customer service.
- Ability to adapt to changing environments and work effectively as part of a team.
- Competence in learning and navigating computer systems required for day-to-day tasks.
- Demonstrated ability to multi-task and manage competing priorities.
As a Licensed Insurance Customer Service Representative, you will have the opportunity to gain valuable experience in the insurance industry while working in a supportive and dynamic agency environment. This role offers the potential for career growth and advancement within the agency, making it an excellent opportunity for motivated individuals seeking long-term success. Employees in this position receive ongoing support, participate in training and development, and benefit from a positive workplace culture.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.