Licensed Insurance Customer Service Representative
Location: Baton Rouge, LA
Job Type: fulltime
Company: Bill Barkas - State Farm Agency
Salary: $35000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays a vital role in supporting an independent State Farm Agent by delivering outstanding service to clients and ensuring their insurance needs are met in a professional and efficient manner. This full-time position is ideal for motivated, licensed professionals who are passionate about customer service and eager to help individuals and families protect what matters most to them. Working as a Licensed Insurance Customer Service Representative, you will engage directly with policyholders, address their inquiries, and help them understand their insurance options.
Key Responsibilities- Establish and maintain positive customer relationships while following up as needed to ensure satisfaction and retention.
- Provide prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Educate customers about insurance products and services using a needs-based review process, helping clients make informed decisions about their coverage.
- Demonstrate a strong work ethic and commitment to success, contributing to the overall growth and success of the agency every day.
- Generate thorough and timely activity reports for the agent to ensure accurate tracking of client interactions and service outcomes.
- Stay current on product changes, licensing requirements, technical developments, and ongoing education to provide expert guidance to clients.
- Active Property & Casualty license required.
- Active Life and Health insurance license preferred.
- Excellent interpersonal and communication skills, including the ability to listen, write, and speak effectively.
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive in problem solving, with a dedication to delivering exceptional customer service.
- Ability to work collaboratively within a team environment and to multi-task efficiently.
- Comfortable with learning and utilizing computer functions and agency management systems.
- Strong sense of pride in performing work accurately and in a timely manner.
- Competitive salary with bonus opportunities.
- PTO including vacation, personal, and sick days, as well as holidays.
- Retirement plan options.
- Valuable experience within a leading insurance agency environment.
- Potential for career growth and advancement within the agency.
The Licensed Insurance Customer Service Representative position is with an independent State Farm Agent and not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies.