Licensed Insurance Customer Service Representative
Location: Baton Rouge, LA
Job Type: fulltime
Company: Bill Barkas - State Farm Agency
Salary: $35000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - Summary
The Licensed Insurance Customer Service Representative plays a crucial role in supporting a high-performing insurance agency team. This position is ideal for licensed professionals who are passionate about delivering exceptional customer experiences and driving value-based conversations. As a Licensed Insurance Customer Service Representative, you will leverage your expertise in insurance products to help clients navigate policies, answer inquiries, and foster long-term relationships. This role offers an exciting opportunity for motivated individuals to build a rewarding career in the insurance industry, backed by ongoing professional development and the potential for career growth. Working as a Licensed Insurance Customer Service Representative offers the advantage of being part of a team committed to client satisfaction and agency success. This position is available as a full-time opportunity, providing a dynamic and supportive work environment with access to industry-leading resources and structured training.
Duties & Responsibilities- Establish and maintain positive customer relationships by providing knowledgeable and timely support regarding insurance products and services.
- Respond promptly to client inquiries, including questions about policy options, eligibility, coverage changes, policy transfers, claim submissions, and billing issues.
- Communicate complex insurance information in a clear, customer-focused manner while educating clients on available products and coverage options.
- Utilize a needs-based approach to identify and recommend suitable insurance solutions tailored to individual customer requirements.
- Demonstrate a strong work ethic and consistent commitment to agency goals and client satisfaction.
- Accurately process policy changes, document client interactions, and ensure compliance with regulatory requirements.
- Assist with maintaining organized client records and follow up with customers as necessary to ensure outstanding service and address ongoing needs.
- Collaborate with other team members to support agency operations and contribute to a positive office environment.
- Remain current on industry developments, licensing requirements, and product changes through ongoing training and continuing education.
- Generate and submit timely activity reports to the agency manager or agent as required.
- Competitive base salary with additional bonus opportunities based on performance.
- Paid time off, including vacation, personal, and sick days, as well as holidays.
- Retirement plan to support long-term financial security.
- Valuable professional experience within a supportive insurance agency environment.
- Clear growth potential and opportunities for advancement within the agency.
- Active Property & Casualty license required.
- Active Life and Health license required.
- Demonstrated excellence in interpersonal and communication skills, both written and verbal.
- Strong organizational skills with high attention to detail and accuracy.
- Self-motivated and proactive approach to problem-solving.
- Dedication to delivering outstanding customer service and maintaining client satisfaction.
- Ability to adapt to new technology and learn computer functions relevant to the role.
- Team-oriented mindset with the ability to collaborate effectively with colleagues.
- Capacity to manage multiple tasks and priorities efficiently in a fast-paced environment.
- Commitment to ongoing professional development, including staying current with product changes and completing required continuing education.
- Licensed in Property & Casualty and Life & Health insurance.
- Thrives in a client-focused, fast-paced environment.
- Possesses a positive, solutions-oriented attitude and a strong drive for accuracy and results.
- Embraces teamwork and values contributing to a collaborative agency culture.
- Highly organized, detail-oriented, and committed to ongoing learning and professional growth.
- This position is with an independent contractor agent of a leading insurance provider. Employees of independent contractor agents must meet applicable licensing requirements and complete all necessary training programs.
- Independent contractor agents are responsible for hiring their own employees. Employees in this role are not employees of the insurance carrier but work on behalf of the agency.
- The agency is committed to equal employment opportunity and upholds professional standards in recruitment and employment practices.
- Being a Licensed Insurance Customer Service Representative offers meaningful opportunities for career advancement within the agency and supports ongoing professional development.
- Applicants motivated to excel in client service and grow within the insurance industry are encouraged to apply by clicking the job application button below.
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, apply now to join a dedicated team and make a positive impact on clients' lives. We look forward to reviewing your application and discussing your potential future with our agency.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.