Licensed Insurance Customer Service Representative
Location: Villa Rica, GA
Job Type: parttime
Company: Bradford Hegler - State Farm Agency
Salary: $12.0 - $15.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR, P&C) Position OverviewThe Licensed Insurance Customer Service Representative plays a critical role in supporting a State Farm Agent’s team. This part-time position is ideal for individuals with active Property & Casualty and Life & Health insurance licenses who are dedicated to providing excellent customer experiences. As a Licensed Insurance Customer Service Representative, you will utilize your expertise to assist clients with insurance-related inquiries, policy changes, and claims support while fostering strong customer relationships within a collaborative team environment.
Key Responsibilities- Establish and develop customer relationships, ensuring ongoing communication and follow-up as needed to support policyholders and prospects.
- Deliver prompt, accurate, and friendly customer service by addressing inquiries related to insurance products, eligibility, coverage options, policy modifications, transfers, claim submissions, and billing concerns.
- Educate customers about insurance options using a needs-based review process that aligns with their individual situations and goals.
- Demonstrate a strong work ethic and a commitment to providing outstanding customer service daily.
- Collaborate with team members to ensure seamless operations and positive client outcomes.
- Complete and maintain timely and thorough activity reports for the agent’s review.
- Stay current with product changes, industry developments, licensing requirements, and ongoing education to maintain compliance and up-to-date knowledge.
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Proven interpersonal and communication skills, including written, verbal, and listening abilities
- Strong organizational skills and attention to detail
- Self-motivated with a proactive approach to problem-solving
- Ability to work effectively in a fast-paced, team-oriented environment
- Multi-tasking capability and commitment to timely, accurate completion of responsibilities
- Competency with computers and the ability to learn new systems and functions
- Bilingual skills preferred
- Competitive compensation structure with potential for bonuses
- PTO including vacation and personal/sick days
- Valuable experience in the insurance industry
- Opportunities for growth and advancement within the State Farm Agent’s office
This Licensed Insurance Customer Service Representative position offers a rewarding opportunity to support customers, contribute to a successful team, and advance your insurance career. State Farm Agents are independent contractors who hire their own team members. Selected candidates must complete all licensing requirements and training programs as applicable. Employees of State Farm agents are not employees of State Farm Insurance Companies.