Licensed Insurance Customer Service Representative
Location: Kansas City, MO
Job Type: fulltime
Company: David Krough - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional seeking an engaging career with growth opportunities? We are actively looking for a Licensed Insurance Customer Service Representative to join our dynamic team. This full-time position offers the chance to work in a supportive and collaborative environment, helping clients navigate their insurance needs while developing your own professional skills. If you are driven, service-oriented, and ready to make a positive impact, this opportunity is designed for you.
As a Licensed Insurance Customer Service Representative, you will play a critical role in fostering strong relationships with clients, ensuring their coverage needs are thoroughly addressed, and providing exceptional support through every interaction. This role requires an active Property and Casualty license as well as a Life and Health license. Your expertise will help clients understand and select the best insurance options to protect what matters most to them.
In this role, you will engage with customers to provide prompt, accurate, and friendly service, responding to inquiries about insurance products, policy changes, claims, billing, and more. Your ability to explain coverage details, clarify policy terms, and guide customers through available options will be essential to delivering an outstanding client experience. Consistency, accuracy, and a dedication to service excellence are key qualities we seek.
We value professionals who are proactive, detail-oriented, and comfortable working both independently and as part of a team. You should be motivated by achieving personal and organizational goals, and possess the interpersonal skills necessary to build trust with clients. Effective communication, organizational abilities, and a commitment to continuous learning are highly prized attributes in our team members.
As a Licensed Insurance Customer Service Representative, you will have access to ongoing training and development to keep your insurance knowledge current and to stay ahead of industry changes. Your contributions will be crucial in ensuring clients receive the support and information they need to make informed decisions regarding their coverage. You will also benefit from a positive and collaborative work environment that values your expertise and initiative.
If you are ready to take the next step in your insurance career, and you possess the required licenses and qualifications, we encourage you to apply today by clicking the job application button. Join our team and help deliver remarkable customer experiences every day.
Licensed Insurance Customer Service Representative - Summary- Full-time position focused on client support and insurance product education
- Requires active Property & Casualty and Life & Health licenses
- Opportunities for professional growth within an established agency
- Positive work environment with a strong commitment to customer service
- Establish and nurture customer relationships, providing ongoing support and follow-up
- Deliver prompt, accurate, and friendly customer service for inquiries related to insurance availability, eligibility, policy changes, transfers, claims, and billing
- Educate clients using a needs-based review process to recommend appropriate insurance options
- Maintain a strong work ethic and a commitment to daily success
- Generate timely and thorough activity reports for management
- Stay current on product changes, licensing requirements, technical developments, and continuing education
- Competitive compensation structure (details provided during the interview process)
- Potential for performance-based incentives and career advancement
- Ongoing training and educational support to maintain licensing and expand industry knowledge
- Supportive team culture and positive working environment
- Current Property & Casualty license
- Current Life & Health license
- Excellent interpersonal and communication skills (written, verbal, listening)
- Strong organizational skills and attention to detail
- Self-motivated and proactive approach to problem-solving
- Ability to learn and adapt to new computer systems and processes
- Team-oriented mindset with the ability to multitask effectively
- Demonstrated pride in timely and accurate work completion
- Thrives in a fast-paced, client-focused environment
- Dedicated to providing exceptional customer service
- Enjoys educating clients about insurance options and advocating for their needs
- Committed to ongoing professional development and staying informed about industry trends
- Values accuracy, reliability, and mutual success in a team setting
- This position is with an independent contractor agent, not with the parent insurance company
- Selected candidate must successfully complete all applicable licensing and training requirements
- Employment is contingent upon adherence to agency and regulatory standards
- State Farm agents are independent contractors who hire their own employees; agents’ employees are not employees of State Farm
- We are an Equal Opportunity Employer and value diversity in our workplace
Take the next step in your career as a Licensed Insurance Customer Service Representative by clicking the application button now. Join our team and make a difference in clients' lives every day!