Licensed Insurance Customer Service Representative
Location: Kansas City, MO
Job Type: fulltime
Company: David Krough - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays an integral role in delivering outstanding service and support to clients within a reputable insurance agency. As a vital member of the team, this position requires an active Property and Casualty license, with preference given to candidates also holding a Life & Health license. The role is ideal for those who are self-motivated, detail-oriented, and committed to supporting customers by providing accurate information and prompt assistance in a fast-paced, customer-focused environment.
Key Responsibilities- Establish and nurture strong customer relationships through proactive and ongoing communication.
- Respond promptly to customer inquiries regarding insurance products, policy availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing matters.
- Deliver exceptional and friendly customer service tailored to meet the individual needs of each client.
- Utilize a customer-focused, needs-based review process to inform and educate clients about available insurance solutions.
- Maintain a high standard of professionalism and work ethic, demonstrating commitment to customer satisfaction and agency success.
- Provide thorough and timely activity reports to the supervising agent, ensuring transparency and effective workflow management.
- Stay current with product updates, licensing requirements, technical developments, and continuing education to maintain compliance and enhance expertise.
- Active Property & Casualty license in Missouri or Kansas.
- Active Life & Health license in Missouri or Kansas is preferred.
- Demonstrated excellence in interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Ability to thrive in a team environment while managing multiple tasks efficiently.
- Proactive approach to problem-solving with a dedication to customer service excellence.
- Competence in learning and adapting to computer functions and new technologies relevant to the insurance industry.
- Pride in delivering accurate and timely work consistently.
- Motivated to achieve individual and team goals within a supportive professional setting.
This Licensed Insurance Customer Service Representative position is a full-time opportunity offering the chance to build valuable skills and contribute to the growth of the agency. The role provides avenues for personal and professional growth in the insurance field, with exposure to a wide variety of insurance products and customer situations. Working within a recognized agency, you will have the chance to engage with clients in meaningful ways, support their needs, and ensure their ongoing satisfaction with insurance products and services.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.