Licensed Insurance Customer Service Representative
Location: DALLAS, TX
Job Type: fulltime
Company: State Farm Insurance
Salary: $35000.0 - $46800.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Full-time) Job OverviewThe Licensed Insurance Customer Service Representative plays a vital role in supporting a State Farm independent contractor agent by providing top-tier customer service and building meaningful client relationships. This full-time position is ideal for individuals who possess active Property and Casualty as well as Life and Health insurance licenses, and who are committed to delivering an exceptional customer experience in a fast-paced, growth-oriented environment.
Key Responsibilities- Establish and maintain strong relationships with customers through effective communication and follow-up to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly service by addressing customer inquiries regarding insurance products, eligibility, coverage options, policy changes, transfers, claims, and billing matters.
- Utilize a customer-focused, needs-based review process to educate clients on insurance options, promoting products that best fit their needs.
- Maintain a consistent work ethic with a daily commitment to providing outstanding customer support and achieving team success.
- Generate timely and thorough activity reports for the agent, ensuring clear documentation and communication of client interactions.
- Stay informed of insurance product updates, licensing requirements, technical changes, and participate in ongoing professional development and continuing education.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Strong interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated organizational skills and attention to detail.
- Self-motivated and proactive approach to problem solving and customer service.
- Ability to work efficiently in a team environment and manage multiple tasks simultaneously.
- Proficiency in learning and utilizing computer-based functions and software related to insurance operations.
- Commitment to accuracy, timeliness, and professional pride in work outcomes.
This full-time Licensed Insurance Customer Service Representative position offers the opportunity to gain valuable experience in the insurance industry, work with a supportive team, and contribute to the growth of a successful State Farm agency. Employees in this role can expect a dynamic work environment with potential for career advancement within the agency.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.