Licensed Insurance Customer Service Representative
Location: Austin, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative plays a vital role within an insurance agency, delivering exceptional service and support to clients while ensuring compliance with all industry regulations. As a Licensed Insurance Customer Service Representative (CSR), you will engage with customers to address their insurance needs, explain policy options, and assist with claims and policy modifications. This full-time opportunity provides you with a platform to leverage your Property and Casualty (P&C) license and Life and Health license to foster long-term client relationships and contribute to the growth and reputation of the agency. Working as a Licensed Insurance Customer Service Representative in Austin, TX offers the chance to develop your professional skills in a vibrant and growing market.
In this role, you will be responsible for managing a variety of customer interactions, providing accurate information, and ensuring that every client receives personalized attention. The agency values proactive, detail-oriented individuals who are committed to delivering quality customer service and are motivated to stay updated on industry knowledge. The career path for a Licensed Insurance Customer Service Representative in Austin, TX includes opportunities for professional development, advancement, and the ability to have a measurable impact on the agency's success.
As a valuable team member, your daily activities will involve responding to inquiries about insurance products, assisting with billing and policy changes, and following up with clients to ensure satisfaction. You will be expected to use a consultative approach to assess clients' needs and recommend appropriate insurance solutions. This is an ideal role for individuals who are organized, self-motivated, and passionate about helping others. The agency fosters a supportive environment where your skills and contributions are recognized and rewarded.
Successful candidates for the Licensed Insurance Customer Service Representative position bring strong interpersonal and communication skills, the ability to multitask, and a dedication to staying current with product updates and industry developments. If you are seeking a rewarding career that combines customer service expertise with the dynamic world of insurance, this is the position for you. Start your journey with a respected agency and apply today by clicking the job application button.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for clients regarding insurance products and services.
- Utilize a Property & Casualty license and a Life and Health license to provide expert advice and support.
- Foster long-term relationships with clients in a dynamic agency environment.
- Contribute to overall agency growth and customer retention.
- Establish and maintain customer relationships, following up as necessary to ensure client satisfaction.
- Provide prompt, accurate, and friendly customer service, responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and recommend suitable solutions.
- Maintain a strong work ethic with a commitment to success and professionalism in every interaction.
- Provide timely and thorough reports to the agent and stay current with product changes, licensing requirements, and continuing education.
- Competitive salary with performance-based bonuses.
- 401(k) matching to support your long-term financial goals.
- Flexible schedule to help you maintain work-life balance.
- Paid time off for vacation, holidays, and personal needs.
- Professional development assistance to help you advance your career in the insurance industry.
- Active Property & Casualty license required.
- Active Life and Health license required.
- Excellent interpersonal and communication skills (verbal, written, and listening).
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work effectively in a team environment and handle multiple tasks simultaneously.
- Proficiency in learning and utilizing computer functions and agency management systems.
- Commitment to ongoing professional growth and staying current in product changes and industry developments.
- People-oriented, with a passion for delivering outstanding customer service.
- Demonstrates initiative, reliability, and accountability in all responsibilities.
- Detail-oriented, ensuring timely and accurate completion of tasks.
- Able to thrive in a fast-paced, dynamic agency environment.
- Dedicated to continuous learning and professional development.
- This position is with a State Farm independent contractor agent and not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- Working in Austin, TX, provides access to a vibrant community and a growing market for insurance services.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative and envision yourself in this role, we encourage you to apply now by clicking the job application button and taking the next step in your career journey.