Licensed Insurance Customer Service Representative
Location: Austin, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The role of a Licensed Insurance Customer Service Representative offers a dynamic and rewarding opportunity for professionals who are passionate about delivering outstanding service within the insurance industry. This position is designed for individuals who hold active Property & Casualty and Life & Health licenses and are eager to contribute to the long-term growth and success of a respected insurance agency. As part of an independent contractor agent's team, you will play a key role in supporting customers and ensuring their insurance needs are met with clarity, care, and professionalism. Working in Austin, TX, you will experience the vibrant community and unique opportunities that the area offers, adding to the appeal of this full-time position.
As a Licensed Insurance Customer Service Representative, you will be responsible for establishing and nurturing customer relationships, ensuring that every interaction is marked by courtesy, knowledge, and a genuine commitment to service excellence. This role is ideal for self-starters who thrive in fast-paced environments and who are motivated by opportunities for personal and professional growth. By joining this team, you become a vital part of an organization that values integrity, collaboration, and continuous development.
The daily responsibilities of the Licensed Insurance Customer Service Representative are diverse and impactful. You will be the first point of contact for customers, handling inquiries related to insurance products, eligibility, policy changes, claims, billing, and more. Through a needs-based review process, you will educate clients on available options, empowering them to make informed decisions about their coverage. Your ability to communicate clearly, listen attentively, and resolve issues proactively will be vital in building trust and ensuring satisfaction.
The agency offers a supportive and growth-oriented environment, with a compensation package that reflects your contributions. Beyond base salary, eligible employees receive bonuses, 401(k) matching, paid time off, and opportunities for professional development. Flexible scheduling is provided to help balance personal and professional commitments, making this position attractive to driven individuals seeking meaningful work-life integration.
To succeed as a Licensed Insurance Customer Service Representative, candidates must possess excellent interpersonal skills, a strong organizational mindset, and the drive to continually enhance their product knowledge. Attention to detail, the ability to multitask, and a commitment to accuracy and timeliness are essential for thriving in this role. You will also be expected to work collaboratively within a team setting, contribute to activity reporting, and stay current with ongoing licensing and industry developments.
Applicants who are motivated, detail-oriented, and dedicated to delivering top-tier customer service are encouraged to apply for the Licensed Insurance Customer Service Representative role in Austin, TX. Take the next step in your career journey by clicking the application button and submitting your resume. Join a team where your skills and enthusiasm will be valued, your contributions will be recognized, and your professional growth will be supported.
Licensed Insurance Customer Service Representative - Summary- Provide exceptional customer service within an established insurance agency environment
- Support customers with inquiries regarding insurance coverages, policy changes, claims, and billing
- Contribute to business growth through value-driven conversations and relationship-building
- Work within a full-time capacity in the thriving Austin, TX area
- Establish and maintain strong customer relationships through proactive outreach and follow-up
- Deliver prompt, accurate, and friendly service to clients across various insurance-related needs
- Educate customers about insurance products and coverage options using a needs-based approach
- Assist clients with policy changes, transfers, claims submissions, and billing clarifications
- Demonstrate a strong work ethic and commitment to daily success and agency goals
- Collaborate with team members to ensure seamless service delivery and workflow efficiency
- Maintain detailed and timely activity reports for management
- Stay updated on product changes, technical developments, and continuing education requirements
- Competitive base salary with additional bonus opportunities
- 401(k) matching program to support long-term financial goals
- Flexible scheduling to encourage work-life balance
- Paid time off for personal and vacation needs
- Professional development assistance for ongoing learning and career growth
- Active Property & Casualty license required
- Life and Health license strongly preferred
- Excellent interpersonal, written, verbal, and listening skills
- Strong organizational capabilities and attention to detail
- Self-motivated with a proactive approach to problem-solving
- Ability to work independently and as part of a team
- Comfort with learning and utilizing computer systems
- Commitment to delivering accurate and timely service
- Dedication to continuous learning and staying current on industry trends
- Licensed insurance professional with proven customer service experience
- People-oriented and skilled at relationship-building
- Thrives in a fast-paced, team-driven environment
- Demonstrates strong communication and organizational skills
- Detail-oriented, reliable, and committed to exceeding expectations
- Proactive in addressing customer needs and resolving issues
- This position is with an independent contractor agent and not directly with the insurance company
- Selected candidates must complete required licensing and training programs
- Employment is contingent on meeting all applicable regulatory requirements
- Employees of independent agents are not employees of the insurance company
- The agency is committed to providing equal employment opportunities and complies with all applicable EEO laws
If you are ready to advance your career as a Licensed Insurance Customer Service Representative and make a difference in the Austin, TX community, click the job application button today to submit your resume and begin the next steps in the interview process.