Licensed Insurance Customer Service Representative
Location: AMARILLO, TX
Job Type: fulltime
Company: Shavon Sisson - State Farm Agency
Salary: $22.0 - $32.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative (CSR) plays a critical role in supporting both clients and agents within an insurance agency environment. As a Licensed Insurance CSR, you will leverage your expertise to deliver exceptional customer service, build strong relationships, and contribute to the growth and success of the team. This full-time position is ideal for individuals who are proactive, detail-oriented, and committed to providing a remarkable customer experience.
Key Responsibilities- Establish and nurture relationships with clients by providing timely and accurate support for their insurance needs.
- Respond promptly to customer inquiries regarding insurance availability, eligibility, coverage options, policy updates, transfers, claims, and billing matters.
- Educate customers about insurance products and services using a customer-focused, needs-based review process.
- Ensure high-quality service delivery and customer satisfaction through clear communication and attention to detail.
- Maintain a strong work ethic and demonstrate a commitment to achieving daily and long-term goals.
- Provide timely and thorough activity reports to the agent to keep all team members informed and aligned.
- Stay up-to-date on product changes, licensing requirements, technical advancements, and continuing education opportunities relevant to the insurance industry.
- Active Property & Casualty license is required prior to start date.
- Life and Health insurance license preferred.
- Previous experience with State Farm systems is advantageous but not required.
- Demonstrated excellence in interpersonal, written, verbal, and listening communication skills.
- Strong organizational abilities, attention to detail, and capacity to multi-task in a fast-paced environment.
- Self-motivated, people-oriented, and proactive in problem solving.
- Ability to work effectively as part of a team and independently as needed.
- Comfortable learning and using computer functions for daily tasks.
- Demonstrates pride in accuracy and timeliness of work deliverables.
- Competitive base pay plus commission or bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Access to health, dental, and life insurance benefits.
- Valuable hands-on experience in the insurance industry.
- Opportunities for professional growth and advancement within the agency.
The agency is dedicated to delivering value-based conversations and remarkable customer experiences. As a Licensed Insurance Customer Service Representative, you will play a vital role in upholding this mission by assisting clients with their insurance needs and supporting the agency’s reputation for service excellence.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.