Licensed Insurance Customer Service Representative
Location: CEDAR PARK, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative positions offer an excellent opportunity for individuals looking to build a rewarding career in the insurance industry. If you are a licensed professional with a passion for delivering outstanding customer service, this role provides a dynamic environment where your skills and dedication are valued. As a Licensed Insurance Customer Service Representative, also known in industry terms as a CSR, you will work closely with clients to address their insurance needs, ensuring they receive prompt, accurate, and friendly support throughout their insurance journey.
This role is ideal for individuals who hold an active Property and Casualty license, and potentially a Life and Health license, and who are ready to apply their expertise in a fast-paced, customer-oriented setting. Successful candidates will join an established insurance agency team and play a pivotal role in supporting clients with their policy inquiries, changes, claims, and general service needs. The position offers significant growth potential and the chance to further develop your skills through professional development opportunities.
As a Licensed Insurance Customer Service Representative, you will become an integral part of a collaborative team that values communication, attention to detail, and a proactive approach to problem-solving. Your work will help foster lasting relationships with policyholders and contribute to the agency’s overall success. This position is with an independent contractor agency, giving you exposure to a supportive work environment where your contributions are recognized and rewarded.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for customers seeking assistance with insurance policies, billing, claims, and coverage options.
- Utilize your Property and Casualty license, and if applicable, your Life and Health license, to provide compliant, knowledgeable service.
- Support the agency's mission to deliver a remarkable customer experience while contributing to business growth through value-based conversations.
- Establish and maintain positive relationships with customers, following up as needed to ensure satisfaction and resolve any issues.
- Promptly and accurately respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about insurance options using a customer-focused, needs-based review process to help them make informed decisions.
- Demonstrate a strong work ethic and total commitment to success each day.
- Maintain thorough and timely activity reports for agency management.
- Stay current with product changes, licensing requirements, technical developments, and continuing education initiatives.
- Collaborate with team members to achieve agency goals and deliver consistent, high-quality service.
- Competitive salary with performance-based bonuses.
- 401(k) matching to help you plan for the future.
- Flexible schedule options to support work-life balance.
- Paid time off, enabling you to recharge and maintain well-being.
- Professional development assistance to encourage continued growth in your insurance career.
- Active Property & Casualty insurance license required.
- Life and Health insurance license preferred or required, depending on agency needs.
- Excellent interpersonal and communication skills—written, verbal, and listening.
- People-oriented with strong organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Demonstrated ability to work accurately, efficiently, and as part of a team.
- Ability to learn and adapt to new computer functions and agency technology.
- Ability to multi-task and manage competing priorities in a dynamic environment.
- Licensed professional committed to delivering exceptional customer service.
- Motivated self-starter who thrives in a fast-paced, team-oriented environment.
- Detail-oriented individual who takes pride in accuracy and timely completion of tasks.
- Flexible and adaptable with a willingness to stay current with industry changes and standards.
- Desire to grow within the insurance industry and take advantage of professional development resources.
- This position is with an independent contractor agent, not with the parent insurance company.
- Selected candidates must complete all applicable licensing requirements and agency training programs.
- Employees of independent contractor agents are not employees of the parent insurance company.
If you are motivated to succeed and see yourself thriving as a Licensed Insurance Customer Service Representative, we encourage you to take the next step in your career. Click the job application button to submit your application and join a team dedicated to excellence in customer service and insurance expertise. Your future in the insurance industry starts here!