Licensed Insurance Customer Service Representative
Location: Englewood, CO
Job Type: fulltime
Company: Shani Sorensen - State Farm Agency
Salary: $50000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are seeking a rewarding and engaging career as a Licensed Insurance Customer Service Representative, this opportunity could be the ideal fit for you. As a valued member of an established insurance agent’s team, you will play a critical role in delivering high-quality service and support to clients. This position is designed for licensed professionals who are committed to providing exceptional customer experiences and contributing to business growth through knowledgeable, value-driven conversations.
As a Licensed Insurance Customer Service Representative, you will interact directly with clients, addressing their questions and concerns regarding insurance products, policies, and claims. Your expertise and customer-focused approach will help ensure that every client receives prompt, accurate, and friendly assistance, fostering lasting relationships and reinforcing the agency’s reputation for excellence. This role offers a dynamic, fast-paced environment where your attention to detail, organizational skills, and proactive problem-solving abilities will be highly valued.
Joining this team as a Licensed Insurance Customer Service Representative means you will have the opportunity to expand your professional skills and advance your career within a supportive and growth-oriented workplace. You will be encouraged to remain current with industry developments and product changes, ensuring you are always equipped to address client needs effectively. If you are motivated, self-driven, and passionate about delivering outstanding service, this position provides a pathway to both personal and professional growth.
In this role, you will:
- Establish and nurture strong customer relationships, ensuring timely follow-up and superior service at every touchpoint.
- Respond to inquiries regarding insurance availability, eligibility, coverage details, policy changes, transfers, claim submissions, and billing clarifications.
- Educate clients about their insurance options through a needs-based review process, empowering them to make informed decisions.
- Demonstrate a strong work ethic and a commitment to achieving success on a daily basis.
- Participate in ongoing training and continuing education to stay updated on licensing, technical, and product developments within the insurance industry.
Working in this capacity offers the chance to build valuable experience in the insurance sector while enjoying opportunities for advancement and professional development. The agency supports its team members with a collaborative environment, leadership that values initiative, and resources that enable success. If you are ready to deliver remarkable customer service and actively contribute to business achievements, this is the role for you. Take the next step in your career and apply now to join a team where your skills and dedication will be recognized and rewarded.
Licensed Insurance Customer Service Representative - Summary- Client-facing insurance service and support role with focus on licensed professionals.
- Integral part of a dynamic agent’s team dedicated to outstanding customer experiences.
- Opportunities for learning, growth, and advancement within the insurance industry.
- Establish and maintain positive client relationships through regular communication and follow-up.
- Provide prompt, accurate, and friendly responses to customer inquiries regarding insurance products and policies.
- Assist clients with policy changes, claims, transfers, billing questions, and eligibility concerns.
- Educate clients on insurance options using a customer-focused, needs-based approach.
- Demonstrate organizational skills and maintain detailed activity reports for the agent.
- Remain up-to-date with industry trends, licensing requirements, and continuing education.
- Work effectively as part of a collaborative team environment.
- Base salary plus bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Gain valuable experience in the insurance sector.
- Potential for career advancement within the agency.
- Active Property & Casualty License (required).
- Active Life and Health License (required).
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational and multi-tasking abilities.
- Self-motivated and highly detail-oriented.
- Ability to work both independently and collaboratively as part of a team.
- Commitment to delivering exceptional customer service.
- Proficiency with computers and willingness to learn new systems.
- Ability to provide thorough and timely activity reports.
- Licensed in Property & Casualty as well as Life and Health insurance.
- People-oriented with strong communication and relationship-building skills.
- Thrives in a fast-paced, goal-driven environment.
- Proactive, adaptable, and dedicated to excellence in service delivery.
- Demonstrates initiative and a willingness to stay current with industry knowledge.
- This position is with an independent contractor agent, not with any national insurance company directly.
- Candidates must complete all applicable licensing requirements and ongoing training programs.
- Employees of independent contractor agents are not employees of the broader insurance carrier.
- Equal Opportunity Employer (EEO): We are committed to creating an inclusive and diverse workplace.
If you are ready to take the next step in your insurance career, click the application button now to apply for the Licensed Insurance Customer Service Representative position. Join a team that values your expertise and dedication!