Licensed Insurance Customer Service Representative
Location: Monument, CO
Job Type: fulltime
Company: Patrick Hall - State Farm Agency
Salary: $55000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a Licensed Insurance Customer Service Representative to join our dynamic team as a full-time team member. As a crucial part of our organization, you will play a key role in delivering high-quality customer service and supporting clients throughout their insurance journeys. This role offers a rewarding opportunity for professionals who are passionate about customer satisfaction and thrive in a fast-paced, team-oriented environment. You will contribute to the overall growth of our agency by building strong relationships with clients and providing knowledgeable guidance on insurance options and policies.
Responsibilities- Establish and maintain strong relationships with customers, ensuring ongoing communication and satisfaction with insurance products and services.
- Respond promptly, accurately, and professionally to client inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing questions.
- Conduct customer-focused, needs-based reviews to educate clients about a range of insurance options, helping them make informed decisions based on their individual needs.
- Demonstrate a consistent commitment to customer service excellence and maintain a strong work ethic in all interactions.
- Document client interactions and provide timely, thorough activity reports to the agency agent to ensure seamless communication within the team.
- Stay current on product changes, licensing requirements, technical developments, and continuing education to provide up-to-date information and maintain compliance.
- Active state licenses in Auto, Fire, Life, and Health insurance (required).
- Exceptional interpersonal skills and the ability to communicate effectively through written, verbal, and listening channels.
- Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks simultaneously.
- Self-motivated with a proactive approach to problem-solving and a dedication to achieving timely and accurate results.
- Ability to work effectively in a team environment and adapt to changing priorities as needed.
- Commitment to providing outstanding customer service and building lasting client relationships.
- Proficiency in using computer systems and willingness to learn new technologies as required.
- Competitive base pay with commission opportunities.
- Paid time off and vacation benefits.
- Health benefits and a retirement plan with company match.
- Valuable industry experience with strong potential for career advancement within the agency.
Our agency is committed to providing remarkable customer experiences and supporting clients in protecting what matters most to them. As a Licensed Insurance Customer Service Representative, you will contribute to our mission by delivering expert guidance, responsive service, and personalized support to each client.
Additional InformationThis position is with an independent contractor agent for a leading insurance provider. Employees of agents must be able to successfully complete all applicable licensing requirements and training programs. Agents are independent contractors who hire their own employees. Employees of agents are not employees of the parent insurance company.