Licensed Insurance Customer Service Representative
Location: Ellijay, GA
Job Type: fulltime
Company: Candra Warren - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewWe are seeking a dedicated and licensed insurance customer service representative to join a State Farm agent's team on a full-time basis. This role is ideal for individuals who are self-motivated and thrive in a dynamic, fast-paced environment. As a licensed insurance customer service representative, you will play a key role in fostering strong relationships with customers, providing exceptional service, and supporting the growth of the agency through effective communication and sales activities.
Responsibilities- Establish and maintain customer relationships, ensuring regular follow-up and proactive communication to address client needs and concerns.
- Deliver prompt, accurate, and courteous customer service by responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims processing, and billing questions.
- Utilize a customer-focused, needs-based approach to educate customers on various insurance products and services, helping them make informed decisions that best suit their individual needs.
- Consistently demonstrate a strong work ethic with a commitment to achieving daily and long-term agency goals.
- Prepare timely and thorough activity reports for the agent, supporting ongoing agency operations and compliance requirements.
- Stay informed about product changes, licensing requirements, technical advancements, and participate in continuing education as required.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and able to solve problems efficiently.
- Dedication to delivering outstanding customer service and building long-term client relationships.
- Proven ability to learn and adapt to new computer functions and office technologies.
- Demonstrated pride in completing work accurately and on time.
- Ability to work collaboratively within a team environment and manage multiple tasks simultaneously.
- Salary plus commissions and bonuses based on experience and licensure.
- Paid time off, including vacation and personal/sick days.
- Retirement plan options available.
- Opportunities to gain valuable industry experience and receive ongoing professional development.
- Potential for career growth and advancement within the agency.
This position is with a State Farm independent contractor agent. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.