Licensed Insurance Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Jesse Leal - State Farm Agency
Salary: $25000.0 - $41000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional seeking an opportunity to deliver exceptional service in a dynamic environment? We are looking for a Licensed Insurance Customer Service Representative to join a leading local agency team, where dedication to customer satisfaction and expertise in property, casualty, life, and health insurance is highly valued. This full-time position offers the chance to develop your insurance career, contribute to a thriving business, and make a meaningful impact in the community.
As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting customers through every step of their insurance experience. Your responsibilities will include building strong customer relationships, providing accurate and timely service, and helping clients understand the full range of insurance options available to them. Your active Property and Casualty license, as well as your Life and Health license, will allow you to address a variety of customer needs and ensure compliance with industry standards.
Successful candidates for the Licensed Insurance Customer Service Representative position bring a customer-focused mindset, strong organizational skills, and a passion for helping others. You will engage in value-based conversations, respond to policy inquiries, process changes, and assist with claims and billing questions. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a collaborative team environment.
Working in this agency provides valuable exposure to the insurance industry and opportunities for professional growth. If you are committed to delivering outstanding service and eager to advance your career as a Licensed Insurance Customer Service Representative, we invite you to apply by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Deliver high-quality customer service for property, casualty, life, and health insurance clients
- Build and maintain lasting customer relationships
- Educate clients on insurance products and coverage options
- Respond to customer inquiries, policy changes, claims, and billing clarifications
- Support the agency's mission to provide value-based insurance solutions
- Establish and nurture customer relationships, following up as needed
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, and policy coverage
- Assist clients with policy changes, transfers, claim submissions, and billing issues
- Utilize a needs-based review process to educate customers on insurance options
- Maintain a strong work ethic and commitment to daily success
- Prepare and submit thorough activity reports to the agent
- Remain current on product updates, technical developments, and continuing education requirements
- Contribute to a positive, team-oriented work environment
- Handle multiple tasks efficiently and accurately
- Competitive salary with performance-based bonus opportunities
- PTO including vacation and personal/sick days
- Comprehensive training and valuable industry experience
- Potential for growth and advancement within the agency
- Active Property and Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Outstanding interpersonal, verbal, and written communication skills
- Strong organizational abilities and attention to detail
- Self-motivated and proactive in problem solving
- Demonstrated dedication to delivering excellent customer service
- Ability to work collaboratively in a team setting
- Capacity for multitasking and managing priorities
- Willingness to stay current with licensing requirements and industry developments
- Has both Property & Casualty and Life & Health licenses
- Possesses a customer-centric mindset and takes pride in their work
- Thrives in a team-oriented, fast-paced environment
- Is detail-oriented, organized, and able to adapt to evolving priorities
- Displays initiative and a commitment to personal and professional growth
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; State Farm agents' employees are not employees of State Farm.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, apply today by clicking the job application button below. Join a supportive team and help make a difference in the lives of customers every day!