Licensed Insurance Customer Service Representative
Location: REDDING, CA
Job Type: fulltime
Company: Farmers Insurance - Walsh Agency
Salary: $21.0 - $27.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
We are seeking a dedicated and detail-oriented Licensed Insurance Customer Service Representative to join our expanding team. This full-time position provides an outstanding opportunity for individuals who are passionate about delivering exceptional service and are looking for a career in the insurance industry. As a Licensed Insurance Customer Service Representative, you will play a critical role in supporting both existing clients and new prospects, ensuring that they receive timely and accurate information about insurance products, policy changes, and other related services. Your ability to communicate clearly, process requests efficiently, and maintain a high level of professionalism will be key to your success in this role.
Working as a Licensed Insurance Customer Service Representative offers the chance to learn new skills and grow professionally in a dynamic environment. Our company values continuous improvement and encourages team members to seek out learning opportunities to further their careers in the insurance sector. Your daily responsibilities will include handling inbound and outbound client communications, addressing policy change requests, and providing support throughout the customer lifecycle. If you thrive in a fast-paced, client-focused environment and are eager to build a foundation for long-term career growth, this opportunity may be the right fit for you.
Our team is dedicated to supporting your development as a Licensed Insurance Customer Service Representative. We offer a positive and inclusive workplace that values diversity and fosters a collaborative culture. The role involves frequent interaction with customers, so strong interpersonal and communication skills are essential. You will also need to demonstrate proficiency in handling multiple tasks simultaneously, using problem-solving abilities to address client concerns, and ensuring consistent follow-through on all assignments. As part of your duties, you will also be responsible for staying up to date with current insurance products and compliance standards, which is vital for providing accurate guidance to clients.
In addition to gaining valuable industry experience, the Licensed Insurance Customer Service Representative position includes a comprehensive benefits package, competitive hourly compensation, and opportunities for advancement. We believe in recognizing and rewarding outstanding performance, and we offer a supportive environment where you can achieve both personal and professional goals. Our commitment to inclusivity and equal opportunity employment ensures that all qualified candidates are encouraged to apply, regardless of background or experience level. Join our team and take the next step in your insurance career by applying for the Licensed Insurance Customer Service Representative position today.
Licensed Insurance Customer Service Representative - Summary- Full-time position focused on providing exceptional service to insurance clients and prospects.
- Engage with customers to answer questions, process policy changes, and offer product information.
- Develop expertise in insurance products and compliance requirements through ongoing training.
- Opportunities for professional growth and advancement in a supportive team environment.
- Offer detailed product and service information to clients and prospects as a Licensed Insurance Customer Service Representative.
- Process policy change requests and ensure accuracy in client records.
- Accept and process premium payments from customers.
- Solicit referrals and explain the referral program to clients.
- Respond to incoming calls promptly and return messages in a timely manner.
- Comply with all underwriting, rating, and regulatory standards.
- Maintain comprehensive knowledge of all insurance products offered.
- Provide ongoing support and assistance to insurance clients as needed.
- Deliver exceptional customer service to ensure high client satisfaction and retention.
- Competitive hourly pay, commensurate with licensing and experience.
- Potential access to group rate dental, vision, and life insurance plans.
- Retirement benefits available.
- Opportunities for valuable work experience and career growth within the insurance industry.
- Possession of, or ability to obtain, a Property & Casualty insurance license.
- Demonstrated willingness to learn and adapt in a dynamic work environment.
- Ability to multitask efficiently and handle follow-through on assignments.
- Outstanding communication and interpersonal skills.
- Strong spelling and grammar skills.
- Effective problem-solving capabilities.
- Previous experience in sales, marketing, promotions, or telemarketing preferred.
- Customer service-oriented professional with a focus on accuracy and client satisfaction.
- Resourceful, coachable, and eager to learn about insurance products and industry standards.
- Experienced in managing multiple tasks and prioritizing responsibilities.
- Strong verbal and written communication skills, with a commitment to professionalism.
- Interest in building a long-term career as a Licensed Insurance Customer Service Representative.
- Inclusive and supportive workplace culture that values diversity and professional development.
- Comprehensive onboarding and ongoing training provided for all new team members.
- Equal Opportunity Employer: We encourage applicants from all backgrounds and experience levels.
- Take the next step in your insurance career—apply now by clicking the job application button!