Licensed Insurance Customer Service Representative
Location: HALTOM CITY, TX
Job Type: fulltime
Company: Mario DeSantiago - State Farm Agency
Salary: $16.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional with a passion for delivering exceptional customer service and a desire to help clients protect what matters most? Join a dynamic team as a Licensed Insurance Customer Service Representative and play a pivotal role in supporting clients and driving business success. This full-time opportunity offers an engaging environment where your expertise in property and casualty insurance, along with your dedication to service excellence, will be highly valued and rewarded.
As a Licensed Insurance Customer Service Representative, you will be responsible for establishing and nurturing client relationships, providing prompt and accurate assistance, and ensuring that each customer receives a remarkable experience. This position requires active licenses in both Property & Casualty and Life & Health insurance, and is ideally suited for detail-oriented professionals who thrive in a fast-paced, team-oriented setting. By leveraging your knowledge and communication skills, you will educate clients on insurance options and support their needs throughout the policy lifecycle.
Working with a respected independent insurance agency, you will have the opportunity to build valuable experience, contribute to agency growth, and pursue advancement within the organization. Enjoy a supportive workplace culture that values continuous learning, collaboration, and personal growth. If you are proactive, organized, and motivated to succeed, this role provides the ideal platform to further your career in the insurance industry.
This position is based in Haltom City, TX, allowing you to work in an accessible and vibrant community. The agency is committed to fostering an inclusive and equitable work environment where all individuals can thrive and contribute their unique strengths. If you are ready to make a difference for clients while advancing your professional journey, apply today by clicking the application button and take the next step toward an exciting career as a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Deliver outstanding customer service to insurance clients and prospects
- Utilize active Property & Casualty and Life & Health insurance licenses to support client needs
- Serve as a knowledgeable resource for inquiries about policies, billing, claims, and coverage options
- Foster strong, trust-based relationships with customers
- Contribute to agency growth through high-quality interactions and needs-based recommendations
- Establish and maintain customer relationships while providing ongoing support and follow-up
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, policy changes, transfers, claims, and billing
- Conduct needs-based reviews to educate customers on available insurance products and coverage
- Demonstrate a customer-focused approach and commitment to delivering a remarkable experience
- Maintain thorough and timely activity reports for agency leadership
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Work collaboratively within a team environment, supporting colleagues and contributing to shared goals
- Proactively identify and resolve customer issues to ensure satisfaction
- Handle multiple tasks efficiently while maintaining attention to detail and accuracy
- Competitive base hourly pay, commensurate with licensing and experience
- Opportunities for commission and bonuses based on performance
- Paid time off, including vacation and personal/sick days
- Valuable on-the-job experience and training
- Potential for growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Bilingual English/Spanish skills preferred
- Excellent interpersonal, written, verbal, and listening skills
- Strong organizational skills and attention to detail
- Self-motivated with the ability to work independently and in a team
- Commitment to delivering exceptional customer service
- Proven ability to learn and use computer software efficiently
- Ability to manage multiple priorities in a fast-paced environment
- Proactive problem-solving skills
- Holds current Property & Casualty and Life & Health licenses
- Possesses a customer-first mindset and a passion for helping others
- Is detail-oriented, organized, and able to multi-task effectively
- Demonstrates strong communication and interpersonal abilities
- Shows initiative, drive, and a desire to achieve agency goals
- Values collaboration and continuous professional development
- Bilingual ability is a plus, though not required
- This position is with an independent insurance agency and not with the parent insurance company
- Employment is contingent upon successful completion of all applicable licensing requirements and training programs
- All employees are expected to remain current with continuing education and product updates
- The agency is an Equal Opportunity Employer and welcomes candidates from all backgrounds
- Ready to advance your career? Click the application button to apply for the Licensed Insurance Customer Service Representative position today!
- Disclosure: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.