Licensed Insurance Customer Service Representative
Location: Lakeway, TX
Job Type: fulltime
Company: STATE FARM AGENCY, Lakeway, TX
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a proactive professional with an active Property and Casualty (P&C) license and a passion for delivering exceptional service in the insurance industry? We are seeking a Licensed Insurance Customer Service Representative to join our dynamic team. This full-time opportunity offers the chance to work closely with clients, helping them understand their insurance coverage and providing outstanding support throughout their customer journey. As a Licensed Insurance Customer Service Representative, you will play a key role in ensuring client satisfaction and contributing to the growth of our reputable agency. You will have the opportunity to demonstrate your expertise in insurance products, build strong client relationships, and provide value-based solutions that meet a variety of customer needs. This customer-facing role is designed for detail-oriented individuals who thrive in a fast-paced environment and are committed to professional growth and ongoing education.
Our agency is committed to fostering a supportive and collaborative workplace where every team member is empowered to succeed. As a Licensed Insurance Customer Service Representative, you will have access to valuable training, mentorship, and opportunities for advancement. If you hold the required insurance licenses and are eager to make a positive impact on our clients’ lives while developing your career, we encourage you to apply today by clicking the job application button.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for clients regarding their insurance needs and inquiries
- Utilize your Property and Casualty, as well as Life and Health insurance licenses, to provide expert guidance
- Deliver exceptional customer experiences through clear communication and value-driven support
- Contribute to agency growth through proactive service and relationship building
- Establish and maintain strong customer relationships through regular communication and follow-up
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, claims, and billing
- Educate clients on insurance options using a needs-based review process tailored to their individual situations
- Maintain a high level of professionalism and a strong work ethic with a daily commitment to success
- Collaborate with other team members to deliver seamless client service and support
- Stay up to date on industry changes, licensing requirements, and product developments through ongoing learning and training
- Generate and provide timely activity reports to the agency
- Adopt a proactive approach to problem-solving and client issue resolution
- Master computer functions and agency systems to maximize efficiency and accuracy
- Uphold the agency’s standards for quality, accuracy, and customer satisfaction
- Competitive base salary with bonus opportunities based on performance
- PTO including vacation and personal/sick days
- Valuable on-the-job experience in a leading insurance agency
- Clear opportunities for growth and advancement within the agency
- Supportive team environment focused on professional development
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent written, verbal, and listening communication skills
- Strong interpersonal and organizational abilities
- Demonstrated self-motivation and attention to detail
- Ability to work effectively both independently and as part of a team
- Proactive in problem solving with a focus on customer satisfaction
- Competence in learning and utilizing computer and agency systems
- Commitment to remaining current with industry updates and continuing education
- Licensed in Property and Casualty, as well as Life and Health insurance
- People-oriented and passionate about providing excellent service
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
- Motivated to achieve results and contribute to a winning team culture
- Dedicated to ongoing personal and professional growth
- This position is with an independent contractor agent affiliated with a nationally recognized insurance provider; employees are not employees of the parent insurance company
- Selected candidates must successfully complete all required licensing and training programs
- The agency is committed to equal employment opportunity and upholding EEOC standards
- If you are ready to advance your career as a Licensed Insurance Customer Service Representative and become a valued member of our team, click the application button to apply today and take the next step in your professional journey