Licensed Insurance Customer Service Representative
Location: OGDEN, UT
Job Type: fulltime
Company: Jacque Price - State Farm Agency
Salary: $38000.0 - $46000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - Summary
As a Licensed Insurance Customer Service Representative, you will play a vital role in delivering exceptional service experiences for clients while supporting the growth and retention of an established insurance agency. This full-time, in-office position is designed for an individual with an active Property and Casualty insurance license, who is eager to engage with customers, address their insurance needs, and contribute to a thriving team environment. Working as part of a respected independent agent’s team, you will have the chance to build client relationships, educate policyholders, and help the agency achieve its business goals. This is an excellent career opportunity for motivated professionals who want to advance in the insurance industry and make a positive impact on clients' lives.
Duties & Responsibilities- Establish and nurture customer relationships through consistent follow-up and proactive communication.
- Deliver prompt, accurate, and friendly customer service, ensuring that all inquiries related to insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing are addressed efficiently.
- Engage in value-based conversations to educate customers about insurance products and assist them in selecting appropriate coverage tailored to their needs.
- Utilize a customer-focused, needs-based review process to recommend solutions and answer questions regarding property, casualty, life, and health insurance products.
- Demonstrate strong organizational skills by managing multiple tasks and maintaining accurate records of client interactions and activity reports for the agency.
- Stay current with product changes, licensing requirements, technical developments, and participate in ongoing continuing education to ensure compliance and expertise.
- Contribute to a positive, collaborative team environment and uphold a strong work ethic, with a commitment to success and continuous improvement.
- Proactively identify opportunities to improve customer satisfaction and support agency sales objectives.
- Competitive hourly base pay, with rates commensurate with licensing and experience.
- Performance-based commissions in addition to base compensation, reflecting your achievements in customer service and sales support.
- PTO package, including paid vacation and personal/sick days to support work-life balance.
- Life insurance coverage provided to support your peace of mind.
- Retirement plan eligibility after one year of employment, helping you build your financial future.
- Opportunities for professional growth, valuable industry experience, and potential for advancement within the agency.
- Supportive and inclusive team culture, focused on excellence and personal development.
- Active Property and Casualty insurance license (required for consideration).
- Ability to obtain Life and Health insurance license, if not already held.
- Bilingual (English/Spanish) proficiency is preferred but not mandatory.
- Demonstrated excellence in interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills with attention to detail and accuracy in all tasks.
- People-oriented approach, with a passion for delivering outstanding customer service.
- Self-motivated and proactive in problem-solving, able to work independently and as a team member.
- Ability to multi-task and adapt to a dynamic office environment.
- Commitment to maintaining current knowledge in product offerings, licensing, and industry standards.
- Ability to learn and effectively use agency computer systems and technology tools.
- You are a licensed insurance professional with a passion for customer service and relationship-building.
- You thrive in a fast-paced, team-oriented environment and take pride in delivering accurate, timely work.
- You are proactive in identifying solutions and dedicated to supporting both clients and colleagues.
- You are eager to continue learning and advancing your career within the insurance industry.
- You value professionalism, integrity, and a commitment to excellence in every interaction.
- This role is with an independent contractor agent and not directly with any corporate insurance entity. Employees must meet applicable licensing and training requirements.
- All employees must comply with continuing education and stay up-to-date with product and industry developments.
- Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- If you are ready to take the next step in your insurance career and see yourself excelling as a Licensed Insurance Customer Service Representative, we encourage you to apply by clicking the job application button today.
Employees of independent insurance agents must successfully complete all licensing and required training. Independent agents hire their own employees; employees are not employees of the insurance company itself.