Licensed Insurance Customer Service Representative
Location: INGLEWOOD, CA
Job Type: fulltime
Company: Florence Harrison - State Farm Agency
Salary: $55000.0 - $85000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - Summary
Join a dynamic team as a Licensed Insurance Customer Service Representative and help drive exceptional customer experiences within a leading insurance agency. This role is ideal for professionals who hold an active Property and Casualty (P&C) insurance license and are passionate about delivering remarkable service while supporting agency growth. As a Licensed Insurance Customer Service Representative, you will play a crucial part in building long-term relationships with clients, managing insurance inquiries, and supporting the agency’s daily operations. This full-time position is based in Inglewood, CA, offering the opportunity to further develop your insurance career in a supportive and growth-oriented environment.
Working as a Licensed Insurance Customer Service Representative, you will be responsible for engaging with clients through value-based conversations, ensuring their insurance needs are met, and providing guidance on coverage options. Your ability to communicate clearly, organize tasks efficiently, and maintain attention to detail will contribute to the overall success of the agency. This role offers competitive compensation, including base salary and commissions, as well as opportunities for advancement and professional growth within the agency.
Duties & Responsibilities- Establish and maintain trusting relationships with clients, following up as needed to address questions and concerns.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, policy changes, transfers, claims, and billing.
- Educate customers about insurance products and coverage options using a customer-focused, needs-based approach.
- Demonstrate a consistent work ethic and commitment to personal and agency success every day.
- Provide light appointment setting, retention activities, and support to ensure continued customer satisfaction and loyalty.
- Maintain detailed and timely reports of customer and agency activities, supporting transparency and agency operations.
- Stay current on product changes, licensing requirements, technical developments, and complete all required continuing education.
- Competitive base salary plus commission opportunities based on performance.
- Performance-based bonuses to reward achievements and contributions.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- 401(k) plan with company match to help support long-term financial goals.
- Valuable experience in the insurance industry, with growth potential and opportunities for advancement within the agency.
- Active Property and Casualty (P&C) insurance license is required for consideration.
- Life and Health insurance license preferred, or willingness to obtain as part of ongoing career development.
- Bilingual English/Spanish skills preferred but not required.
- Strong interpersonal and communication skills, both written and verbal.
- People-oriented with a dedication to delivering exceptional customer service.
- Organizational skills and the ability to multitask in a fast-paced environment.
- Self-motivated and proactive in solving problems and meeting customer needs.
- Detail-oriented, with a commitment to accuracy and timely completion of tasks.
- Ability to work collaboratively within a team and independently as needed.
- Proficient in learning and using computer functions and agency management systems.
- Licensed Insurance Customer Service Representative with a passion for helping others and supporting business growth.
- Strong communicator who can explain insurance concepts clearly and guide customers through their coverage options.
- Organized and detail-focused, ensuring accuracy in all customer interactions and administrative tasks.
- Adaptable and eager to learn, with a willingness to stay updated on industry developments and licensing requirements.
- Motivated to achieve both personal and team goals, with a positive attitude and commitment to a collaborative work environment.
- This position is with an independent contractor agency, not directly with any insurance company. Employees of this agency must be able to successfully complete all applicable licensing requirements and training programs.
- Agency employees are not employees of the insurance company, but of the independent agency owner.
- Equal Opportunity Employer: Applications from individuals of all backgrounds and experience levels are encouraged.
If you are a proactive, licensed insurance professional ready to take the next step in your career as a Licensed Insurance Customer Service Representative, apply now by clicking the job application button. Join a team that values your expertise and supports your professional growth in a thriving agency environment.