Licensed Insurance Customer Service Representative
Location: Orange, VA
Job Type: fulltime
Company: Jessica Martin - State Farm Insurance Agency
Salary: $50000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - Summary
The Licensed Insurance Customer Service Representative (CSR) is a vital member of an insurance agency team, responsible for providing exceptional service to clients while supporting agency growth and operations. This full-time, in-office role requires an active Property and Casualty (P&C) insurance license, and candidates with a Life and Health license are preferred. The ideal candidate is dedicated to maintaining high standards of customer care and eager to contribute to a collaborative team environment. Working as a Licensed Insurance Customer Service Representative offers a unique opportunity to gain valuable industry experience, pursue professional growth, and help clients navigate their insurance needs with confidence. This position is with an independent contractor agent, and not directly with the parent insurance company.
Duties & Responsibilities- Develop and nurture customer relationships by delivering prompt, accurate, and friendly service in response to all client inquiries and policy servicing needs.
- Assist clients with insurance policy information, including availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing clarifications.
- Utilize a needs-based approach to educate clients about various insurance products and coverage options, ensuring clients are empowered to make informed decisions.
- Proactively follow up with clients to ensure satisfaction, address concerns, and support policy renewals and retention efforts.
- Maintain a strong work ethic and commitment to achieving daily, weekly, and monthly performance goals, contributing to agency success.
- Prepare and deliver timely and detailed activity reports to the agent, supporting transparency and accountability within the team.
- Remain current on product changes, licensing requirements, and technical developments through ongoing education and training.
- Collaborate closely with other team members to ensure seamless service delivery and support for agency initiatives.
- Competitive base pay with additional commission opportunities based on performance.
- Performance-based bonuses recognizing individual and team contributions.
- Health insurance allowance to support your wellbeing.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Opportunities for valuable industry experience and professional development.
- Potential for career advancement within the agency for high performers and motivated individuals.
- Active Property and Casualty insurance license is required for consideration.
- Life and Health insurance license preferred.
- Proven excellence in interpersonal, written, verbal, and listening communication skills.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Demonstrated self-motivation and proactive problem-solving abilities.
- Committed to delivering outstanding customer service and satisfaction.
- Ability to quickly learn and adapt to computer functions and insurance management systems.
- Willingness and ability to work collaboratively in a team environment.
- Reliable attendance and ability to work on-site as required by the agency.
- Dedication to maintaining current knowledge of insurance products, industry regulations, and continuing education requirements.
- Licensed Insurance Customer Service Representatives who thrive in fast-paced, client-focused environments.
- Individuals who are people-oriented, detail-focused, and take pride in delivering work accurately and timely.
- Professionals motivated by career growth, ongoing learning, and a commitment to helping others protect what matters most.
- Team players who are adaptable, open to feedback, and ready to support agency goals.
- This position is employed by an independent contractor agent, not by the parent insurance company. Employees must successfully complete all applicable licensing and training requirements.
- All candidates are encouraged to apply, as the agency is committed to creating a diverse and inclusive workplace, in compliance with EEOC standards.
- The agency offers a supportive, professional environment with opportunities for advancement and skill development.
- If you are ready to make a meaningful impact as a Licensed Insurance Customer Service Representative, click the application button to submit your resume and begin the next step in your career journey.
Take the next step in your insurance career and apply today to join an agency team dedicated to client service and professional excellence!