Licensed Insurance Customer Service Representative
Location: Sacramento, CA
Job Type: fulltime
Company: Peter Schiro - State Farm Agency
Salary: $50000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are a motivated, licensed professional passionate about delivering exceptional service in the insurance industry, consider applying for the Licensed Insurance Customer Service Representative position. As a vital member of a leading insurance agency team, you will play a key role in supporting clients and helping the business grow through personalized service and informed conversations. Our agency is committed to providing a positive and inclusive work environment for all employees and offers meaningful opportunities for career advancement.
As a Licensed Insurance Customer Service Representative, your primary responsibilities will center on engaging with customers to address their insurance needs, answering coverage questions, facilitating policy changes, and ensuring a seamless client experience from start to finish. This in-office role requires an active Property and Casualty license, and candidates with additional Life and Health insurance licensing are highly encouraged to apply. By maintaining up-to-date knowledge of insurance products, state regulations, and company policies, you will help clients navigate their options and deliver peace of mind.
You will work directly alongside experienced team members, strengthening relationships with current clients and establishing trust with new policyholders. Your daily tasks will include responding promptly to inquiries, processing policy changes, assisting with billing and claims, and proactively offering solutions tailored to each customer's unique circumstances. Your commitment to accuracy, organization, and timely follow-up will be vital to your success and our agency's continued reputation for outstanding service.
This position offers a competitive base salary, flexible schedule options, paid time off—including vacation and personal days—401(k) retirement benefits, and the chance to develop valuable industry skills. Employees benefit from a supportive agency culture that encourages professional development and provides clear pathways for growth within the organization. As part of our commitment to professional excellence, we expect team members to stay current with ongoing product training, licensing requirements, and technical advancements in the insurance field.
We value candidates who bring excellent communication skills, both verbal and written, as well as a people-oriented mindset and a proactive approach to problem-solving. The ideal applicant will thrive in a collaborative team environment, demonstrate strong multi-tasking abilities, and consistently deliver thorough and timely activity reports to the agency leadership. If you take pride in delivering work accurately and efficiently while supporting clients in meaningful ways, we invite you to apply today by clicking the job application button.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office position supporting an independent insurance agency
- Focus on delivering outstanding customer service and supporting agency growth
- Requires an active Property and Casualty license; Life and Health license preferred
- Opportunities for professional growth and advancement within the agency
- Establish and nurture customer relationships, providing ongoing support and follow-up
- Respond promptly and accurately to client inquiries regarding coverage, policy changes, billing, and claims
- Educate clients about insurance options using a customer-focused, needs-based approach
- Maintain up-to-date knowledge of insurance products, policy changes, and industry developments
- Deliver thorough activity reports to agency leadership and contribute to team goals
- Adhere to high standards of accuracy, organization, and ethical conduct
- Competitive base salary
- Flexible schedule options
- Paid time off (vacation and personal/sick days)
- 401(k) retirement benefits
- Valuable on-the-job experience and training
- Opportunities for career advancement
- Active Property and Casualty insurance license required
- Life and Health insurance license preferred
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational skills and attention to detail
- Self-motivated and dedicated to providing superior customer service
- Ability to learn and utilize agency computer systems
- Commitment to ongoing education and professional growth
- Ability to multi-task and work effectively in a team environment
- Licensed insurance professional with a passion for helping others
- Strong work ethic and a commitment to success each day
- Ability to provide exceptional service and build lasting customer relationships
- Proactive in problem-solving and adapting to evolving client needs
- This position is with an independent contractor agent, not with the parent insurance company
- Employment is contingent upon meeting applicable licensing and training requirements
- Agency employees are not employees of the parent insurance company
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels
Take the next step in your insurance career and apply now to join our dynamic agency team as a Licensed Insurance Customer Service Representative. Click the job application button to submit your application today.