Licensed Insurance Customer Service Representative
Location: HILLIARD, OH
Job Type: fulltime
Company: Mike McClaskie - State Farm Agency
Salary: $36000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional driven by delivering outstanding customer experiences and supporting clients with their insurance needs? We are seeking a dedicated Licensed Insurance Customer Service Representative (Property & Casualty, Life & Health) to join our dynamic team and provide top-tier service to our valued policyholders. This full-time, in-office role offers the chance to make a meaningful impact every day as you help customers understand their coverage options and support their insurance journey.
As a Licensed Insurance Customer Service Representative, you will be an integral member of our agency, ensuring a seamless service experience and fostering strong relationships with clients. In this role, you will communicate with customers regarding policy changes, claims, billing, and coverage questions, using your expertise to guide and educate them for informed decision-making. Your commitment to accuracy, timeliness, and professionalism will contribute directly to the overall success and growth of our agency, as well as your own professional trajectory.
This opportunity is ideal for a proactive, detail-oriented insurance professional who thrives in a collaborative environment and is passionate about customer satisfaction. If you are ready to bring your insurance expertise to a motivated team and grow your career, we encourage you to apply today by clicking the application button.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for policyholders, addressing inquiries with professionalism and accuracy.
- Utilize active Property & Casualty and Life & Health licenses to provide informed guidance on coverage and insurance options.
- Support agency business goals through value-based conversations and a focus on delivering remarkable customer experiences.
- Demonstrate a high level of organization, attention to detail, and commitment to customer service excellence.
- Collaborate in an in-office environment, contributing to a positive and productive team culture.
- Establish and maintain strong customer relationships through ongoing communication and follow-up.
- Provide prompt, accurate, and friendly service to policyholders, addressing questions about insurance availability, eligibility, policy changes, transfers, claims, and billing.
- Utilize a needs-based review process to educate customers about insurance products and coverage options, ensuring clients make informed decisions.
- Demonstrate initiative in problem-solving and proactively address client concerns to ensure satisfaction.
- Maintain a strong work ethic with a commitment to achieving daily and long-term agency goals.
- Prepare and deliver thorough activity reports to the agent, tracking client interactions and service outcomes.
- Stay current with product updates, licensing requirements, technical developments, and continuing education.
- Competitive salary with bonus opportunities based on performance.
- Paid time off, including vacation and personal/sick days.
- Valuable experience in the insurance industry and exposure to best-in-class service practices.
- Opportunities for career advancement and professional growth within the agency.
- Supportive, team-oriented in-office environment.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities and demonstrated attention to detail.
- Self-motivated with the ability to work independently and as part of a team.
- Proactive approach to problem-solving and customer service.
- Ability to learn and effectively use computer systems and agency tools.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Commitment to maintaining current knowledge of products, licensing, and technical developments.
- Licensed insurance professional passionate about helping clients and delivering excellent service.
- People-oriented, communicative, and confident in educating customers on their insurance options.
- Thrives in a structured, team-based in-office setting and is committed to continuous self-improvement.
- Dedicated, detail-oriented, and eager to contribute to agency growth and success.
- This position is with an independent contractor agent for a leading insurance provider. Employees must successfully complete applicable licensing requirements and training programs.
- All employment decisions are made by the independent contractor agent, not by the insurance provider corporation.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.
- Working in Hilliard, OH offers a dynamic, community-focused environment with access to local amenities and a welcoming atmosphere for professionals.
If you are motivated to succeed and envision yourself in this role, we invite you to apply now by clicking the job application button and take the next step in your insurance career!