Licensed Insurance Customer Service Representative
Location: EDISON, NJ
Job Type: fulltime
Company: Jodi Schoenlank - State Farm
Salary: $35000.0 - $55000.0 per year
Category: Sales
Job Description Apply Now
The Licensed Insurance Customer Service Representative plays a pivotal role in providing outstanding customer service and sales support within an established insurance agency. As part of a dynamic team backed by extensive industry experience, this position is responsible for the proactive and reactive acquisition of new business, as well as servicing and retaining existing insurance policies and client households. This full-time opportunity is ideal for individuals who are passionate about helping others, possess strong interpersonal skills, and are looking for a rewarding career in the insurance industry.
As a Licensed Insurance Customer Service Representative, you will leverage your knowledge of property, casualty, and life insurance to offer personalized solutions, ensuring each client's unique needs are met. You will work closely with clients, responding to inquiries, processing policy changes, and providing expert guidance on insurance coverage. In addition, you will play a key role in the growth of the agency by identifying new sales opportunities, conducting insurance reviews, and contributing to both team and individual sales goals.
This position requires the ability to multi-task efficiently while utilizing various technology platforms to streamline sales and service processes. Candidates are expected to demonstrate a genuine concern for clients, maintain a professional and positive demeanor even in challenging situations, and thrive in a fast-paced, team-oriented office environment. Collaboration, adaptability, and a commitment to continuous learning are essential attributes for success in this role.
The agency offers comprehensive training and support, including coverage of licensing course costs and salary during training. Previous experience in insurance or financial services sales is preferred, but not mandatory, as the agency is committed to developing talent and providing opportunities for professional advancement.
By joining the agency as a Licensed Insurance Customer Service Representative, you will benefit from a competitive base salary, performance-based commission, and bonus potential. Additional perks include a clear track to agency ownership through an agent aspirant program, profit sharing, paid time off (PTO), sick days, and participation in team-building events. The agency values a collaborative, inclusive, and fun work environment where team members are recognized and rewarded for their contributions.
Applicants must be able to obtain or currently hold an active Property, Casualty, and Life Insurance License. The agency supports new hires through the licensing process, which typically takes approximately four weeks. All employees must successfully complete any required licensing and training programs. This position is with an independent contractor agent and not with the parent insurance company. Employees of independent agents are not employees of the insurance carrier.
If you are driven to deliver exceptional customer service, excited about career growth in the insurance sector, and enjoy working in a supportive team environment, we encourage you to apply for the Licensed Insurance Customer Service Representative position today by clicking the application button. Take the next step in your professional journey with a respected agency that values your dedication and rewards your achievements.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for policyholders, handling inquiries and providing exceptional service.
- Contribute to agency growth through proactive sales and effective servicing of insurance policies.
- Engage in ongoing professional development and licensing support.
- Be part of a dynamic, team-focused office environment with opportunities for advancement.
- Provide comprehensive service to existing insurance customers and households.
- Implement policy retention strategies and ensure customer satisfaction.
- Prepare insurance quotes and proposals tailored to client needs.
- Conduct Insurance and Financial Reviews (IFRs) with clients.
- Meet or exceed individual and team sales targets.
- Assist with research, follow-up, and administrative tasks as directed by agency leadership.
- Competitive base salary with a highly competitive commission structure.
- Performance-based bonus opportunities.
- Profit sharing plan and eligibility for agent aspirant program (clear track to agency ownership).
- PTO and sick days for work-life balance.
- Participation in team events and a supportive office culture.
- Active Property, Casualty, and/or Life Insurance License preferred; ability to obtain within four weeks (agency covers course costs and salary during training).
- Experience in insurance or financial services sales preferred.
- Strong customer service orientation and commitment to meeting client needs.
- Ability to multi-task and proficiency with technology-driven sales and service tools.
- Excellent interpersonal, communication, and teamwork skills.
- Resilience and perseverance in challenging client interactions.
- Licensed or ready to become licensed in Property, Casualty, and Life Insurance.
- Demonstrates integrity, empathy, and professionalism in all client interactions.
- Thrives in a collaborative, fast-paced, and goal-oriented environment.
- Possesses a genuine care for helping others manage their insurance needs.
- Motivated to achieve personal growth and contribute to the agency’s success.
- This position is with an independent contractor insurance agent, not the parent insurance company.
- All employees must complete applicable licensing and training requirements.
- Independent agent employees are not employees of the insurance carrier.
- The agency supports diversity, equity, and inclusion in all hiring practices.
- If you are interested in advancing your insurance career, apply today by clicking the application button.