Licensed Insurance Customer Service Representative
Location: HILLIARD, OH
Job Type: fulltime
Company: Mike McClaskie - State Farm Agency
Salary: $36000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a dedicated professional with an active Property and Casualty insurance license, passionate about delivering exceptional customer service and supporting clients with their insurance needs? We are seeking a Licensed Insurance Customer Service Representative to join our accomplished team and contribute to our agency’s commitment to excellence and client satisfaction. This full-time position offers the opportunity to engage with a diverse range of customers, providing them with insightful guidance and support throughout their insurance journey.
As a Licensed Insurance Customer Service Representative, you will play a key role in maintaining and building client relationships, ensuring every interaction is positive and solution-oriented. You will provide prompt, accurate, and courteous service, responding to inquiries related to insurance products, coverages, billing, claims, and policy changes. Your role will be instrumental in helping our business grow by fostering trust and loyalty through value-driven conversations and proactive problem-solving.
This position requires individuals who are self-motivated, detail-oriented, and committed to ongoing professional development. We value team members who thrive in a collaborative environment, bring strong organizational and communication skills, and are eager to expand their insurance knowledge. If you are ready to take the next step in your insurance career, we encourage you to apply for this rewarding opportunity.
Licensed Insurance Customer Service Representative - Summary- Full-time position focused on providing exceptional customer service in the insurance sector.
- Engage with clients to address their insurance questions, process policy changes, and resolve billing or claims inquiries.
- Utilize your active Property and Casualty license to support clients and uphold agency standards.
- Contribute to the agency’s growth through value-based client engagement and needs assessments.
- Work collaboratively within a supportive team environment.
- Establish and nurture customer relationships, ensuring follow-up and ongoing communication as needed.
- Deliver prompt, accurate, and friendly service, including addressing inquiries about insurance availability, eligibility, coverage options, and policy modifications.
- Educate clients on available insurance products through a needs-based review process, empowering them to make informed decisions.
- Process claim submissions, billing clarifications, and policy transfers efficiently and accurately.
- Maintain a strong work ethic with a commitment to daily success and ongoing improvement.
- Generate timely and thorough activity reports to keep agency leadership informed.
- Remain current with product changes, licensing requirements, technical developments, and continuing education.
- Assist with office administration and support other team members as needed.
- Competitive salary structure complemented by performance-based bonuses.
- PTO including vacation and personal/sick days to support work-life balance.
- Opportunities for professional growth and advancement within the agency.
- Valuable hands-on experience in a supportive team environment.
- Active Property & Casualty insurance license (required).
- Ability to obtain Life and Health insurance license if not already held.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational abilities and attention to detail.
- Proactive approach to problem-solving and customer service.
- Comfort with learning and utilizing computer systems for daily tasks.
- Demonstrated ability to multi-task and work both independently and as part of a team.
- Enthusiastic about helping clients and building lasting relationships.
- Self-motivated with a passion for accuracy and timely task completion.
- Comfortable communicating complex insurance concepts to clients in an easy-to-understand manner.
- Committed to ongoing learning and professional development.
- Enjoys working collaboratively with a diverse team.
- This role is with an independent contractor agent, not directly with the parent insurance company.
- Selected candidates must complete any applicable licensing requirements and training programs as mandated.
- Our agency is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Applications from individuals of all backgrounds and experience levels are encouraged.
- Working in this area offers the advantage of being part of a robust insurance market with opportunities for personal and professional growth.
If you are driven to succeed and see yourself excelling in this Licensed Insurance Customer Service Representative role, we invite you to apply by clicking the job application button. Take the next step in your insurance career and join a team that values your expertise and dedication.