Licensed Insurance Customer Service Representative
Location: Reston, VA
Job Type: fulltime
Company: Kyle Knight - State Farm Agency
Salary: $55000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are a dedicated professional with an active Property & Casualty insurance license, consider joining a dynamic State Farm Agent Team as a Licensed Insurance Customer Service Representative. This full-time, in-office position offers the opportunity to contribute directly to the growth and reputation of a successful insurance agency, while developing your own expertise in the insurance industry.
As a Licensed Insurance Customer Service Representative, you will act as the primary point of contact for valued clients, providing exceptional service and guidance on a broad range of insurance products. This role requires a strong commitment to customer satisfaction, an enthusiastic approach to problem-solving, and the ability to communicate complex insurance concepts with clarity and empathy. You will engage with clients through value-based conversations, helping them understand their options and ensuring their needs are met efficiently and accurately. The agency environment supports professional growth, offering valuable experience and advancement opportunities for those who demonstrate initiative and dedication.
In this role, you will use your active Property and Casualty license, along with a Life and Health insurance license, to serve customers with professionalism and integrity. You will be responsible for building and maintaining customer relationships, providing prompt and accurate service, and assisting with all aspects of insurance inquiries, policy changes, claims, and billing. A strong work ethic, attention to detail, and the ability to work both independently and as part of a team are essential to succeed as a Licensed Insurance Customer Service Representative.
Working in this role provides the chance to be part of a respected insurance agency, where your contributions make a tangible impact on the business and on customers' lives. The agency values a positive, supportive work environment and is committed to the ongoing training and development of every team member. If you are self-motivated, people-oriented, and ready to take the next step in your insurance career, apply today by clicking the application button to become a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Join a reputable insurance agency as a Licensed Insurance Customer Service Representative.
- Leverage your Property & Casualty and Life & Health licenses to provide outstanding service.
- Engage with clients in a professional, supportive office environment.
- Contribute to agency growth through proactive customer engagement.
- Establish and maintain strong customer relationships.
- Follow up with clients to address their needs and concerns.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance offerings, eligibility, coverages, policy changes, claims, and billing.
- Utilize a needs-based approach to educate clients about insurance options and coverage details.
- Maintain a strong work ethic and commitment to daily success.
- Complete timely and thorough activity reports for the agent.
- Stay current on insurance product changes, licensing requirements, and continuing education.
- Base salary plus bonus opportunities.
- PTO including vacation and personal/sick days.
- Opportunities for advancement within the agency.
- Valuable hands-on experience in the insurance industry.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal and communication skills—written, verbal, and listening.
- People-oriented with strong organizational abilities.
- Self-motivated, detail-oriented, and proactive in problem solving.
- Ability to multitask and thrive in a team environment.
- Pride in delivering accurate and timely work results.
- Ability to learn and adapt to various computer functions.
- Proactive and committed to delivering exceptional customer experiences.
- Demonstrates initiative, accountability, and a desire for personal and professional growth.
- Thrives in a fast-paced, client-focused environment.
- Dedicated to upholding the agency’s reputation for excellence and trust.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees must complete required licensing and training programs.
- State Farm agents hire their own employees, who are not employees of State Farm Insurance Companies.
- The agency provides a supportive office setting and encourages ongoing professional development.
- If you are motivated to succeed and see yourself in this role, apply now by clicking the job application button for consideration.
We are proud to be an Equal Opportunity Employer and encourage applications from all qualified individuals. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other status protected by the laws or regulations in the locations where we operate.