Licensed Insurance Customer Service Representative
Location: LINDALE, TX
Job Type: fulltime
Company: RJ Collins - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional looking for a rewarding opportunity to leverage your customer service skills and industry knowledge? Join a successful State Farm Agent's team as a Licensed Insurance Customer Service Representative and play a pivotal role in delivering outstanding service to valued clients. This full-time in-office position offers a dynamic work environment where customer satisfaction, professional growth, and team collaboration are top priorities.
As a Licensed Insurance Customer Service Representative, you will serve as a primary point of contact for customers, providing guidance and support regarding property and casualty insurance products. Your expertise will help ensure every customer receives personalized, accurate, and friendly service, while also supporting business growth through needs-based interactions. Candidates must have an active Property and Casualty insurance license and demonstrate a commitment to continuous learning and professional development.
This opportunity is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer experiences. Working in Lindale, TX, you will benefit from a welcoming community atmosphere and the chance to make a positive impact on customers’ lives every day. Take the next step in your insurance career by joining a respected agency dedicated to your success.
Licensed Insurance Customer Service Representative - Summary- Serve as a trusted advisor to clients, addressing insurance inquiries and providing tailored solutions.
- Utilize your knowledge of property and casualty insurance to educate clients and support their coverage needs.
- Collaborate with a dedicated team in a supportive, professional environment.
- Contribute to the agency’s mission of delivering value-based insurance services and remarkable customer care.
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and retention.
- Respond promptly and accurately to customer inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients on insurance options through a customer-focused, needs-based review process.
- Demonstrate a commitment to exceptional service with a positive attitude and strong work ethic.
- Maintain up-to-date knowledge of product changes, licensing requirements, technical developments, and continuing education.
- Provide timely and thorough activity reports to the agent and support agency operations as needed.
- Work collaboratively with team members to achieve agency goals and drive customer satisfaction.
- Proactively identify opportunities for coverage enhancements and cross-selling.
- Competitive salary, plus opportunities for bonus and commission based on performance.
- Paid time off, including vacation and personal/sick days.
- Valuable industry experience with growth potential and opportunities for advancement within the agency.
- Active Property and Casualty insurance license (required).
- Ability and willingness to obtain a Life and Health insurance license if not already held.
- Excellent interpersonal, verbal, written, and listening communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive problem-solving abilities.
- Commitment to providing exceptional customer service at all times.
- Ability to effectively learn and use computer functions relevant to the role.
- Demonstrated ability to work both independently and as part of a team.
- Capacity to manage multiple tasks simultaneously and efficiently.
- Licensed insurance professional with a passion for helping others protect what matters most.
- Team player who thrives in a collaborative, fast-paced environment.
- Personable, detail-oriented, and dedicated to continuous improvement.
- Motivated to succeed and eager to contribute to agency growth and client satisfaction.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.
If you are ready to take the next step in your insurance career and make a meaningful difference for clients, click the job application button to submit your resume and begin the application process.