Licensed Insurance Customer Service Representative
Location: YUMA, AZ
Job Type: fulltime
Company: Cathy Nuetzi - State Farm Agency
Salary: $32000.0 - $35000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative – Summary
The role of Licensed Insurance Customer Service Representative offers a rewarding career opportunity for professionals holding an active Property and Casualty license. This position is essential in supporting a State Farm Agent's office, focusing on delivering outstanding customer service and assisting clients with their insurance needs. As a Licensed Insurance Customer Service Representative, you will have the opportunity to engage with customers, foster relationships, and guide them through the nuances of insurance policies, ensuring their needs are met with efficiency and care. This position is ideal for individuals who thrive in a fast-paced environment, demonstrate a strong commitment to customer satisfaction, and are motivated to grow within the insurance industry. The role also provides a blend of base pay and commissions or bonuses, making it a desirable choice for those seeking both financial and professional advancement. Working as a Licensed Insurance Customer Service Representative offers valuable hands-on experience and the chance to contribute to a collaborative and supportive team. If you are passionate about helping people and eager to further your career in insurance, this role provides a platform for meaningful interactions and continuous learning within a reputable organization.
Duties & Responsibilities- Establish and nurture long-term customer relationships, providing ongoing support and follow-up to ensure client satisfaction.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, policy changes, coverage options, claims submissions, and billing questions.
- Educate customers about insurance options utilizing a needs-based, customer-focused review process to ensure clients are informed and confident in their choices.
- Demonstrate a strong work ethic and a commitment to achieving success and excellence daily.
- Contribute actively to the agent team environment, collaborating effectively with colleagues and supporting office goals.
- Maintain detailed and timely activity reports for the agent, ensuring accurate documentation of customer interactions and transactions.
- Stay current with product changes, licensing requirements, technical advancements, and ongoing education in the insurance field.
- Competitive base pay structure, supplemented by commissions and bonus opportunities.
- Paid time off, including vacation and personal or sick days, to support work-life balance.
- Access to valuable industry experience and professional development opportunities.
- Clear growth potential and advancement opportunities within the office, supporting your long-term career in insurance.
- Active Property & Casualty insurance license is required for this position.
- Life and Health insurance license is highly desirable.
- Bilingual proficiency in Spanish and English is preferred for effective communication with a broad client base.
- Exceptional interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills, attention to detail, and the ability to multi-task in a dynamic environment.
- Self-motivated, proactive, and capable of problem solving independently.
- Commitment to delivering excellent customer service and maintaining a professional demeanor at all times.
- Ability to learn and utilize computer systems and related technology efficiently.
- Demonstrated pride in completing tasks accurately and on time.
- Willingness and ability to work collaboratively as part of a team.
- Commitment to ongoing learning, including staying up-to-date with changes in products, licensing, and industry standards.
- A motivated self-starter who excels in a fast-paced, customer-centric environment.
- Demonstrates a genuine interest in helping clients and building lasting relationships.
- Possesses a high level of professionalism and a strong ethical foundation.
- Is adaptable, organized, and able to manage multiple priorities effectively.
- Shows enthusiasm for continued professional growth and development within the insurance industry.
- This position is with a State Farm independent contractor agent and not with State Farm Insurance Companies.
- Employees of State Farm agents must complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees, and those employees are not employees of State Farm Insurance Companies.
- The Licensed Insurance Customer Service Representative role provides meaningful opportunities to build your expertise and advance your insurance career.
- Working in this environment offers exposure to a collaborative, supportive team and the chance to make a positive impact on customers' lives every day.
If you are ready to take the next step in your career as a Licensed Insurance Customer Service Representative, click the job application button to apply and begin your journey toward a fulfilling and dynamic role in the insurance sector.