Licensed Insurance Customer Service Representative
Location: COLORADO SPRINGS, CO
Job Type: fulltime
Company: Jacob Morgan - Farmers Insurance
Salary: $42000.0 - $72000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative positions are an excellent opportunity for individuals who are passionate about delivering high-quality customer support within the insurance sector. This full-time role is ideal for professionals holding a valid Property & Casualty license who are eager to play a key part in supporting clients, handling policy changes, and ensuring client satisfaction. As a Licensed Insurance Customer Service Representative, you will be an essential link between our insurance agency and our valued customers, ensuring their questions are addressed and their needs are met promptly and professionally.
Our insurance agency is dedicated to cultivating a workplace where team members can develop their skills, expand their industry knowledge, and pursue meaningful career growth. Joining our customer service team means you will receive comprehensive training and ongoing support, with opportunities to advance within the organization. With a focus on exceptional client service, we empower our Licensed Insurance Customer Service Representatives to take ownership of customer interactions, process policy-related requests, and provide information about new products and services. This role is essential in maintaining strong relationships with both existing clients and new prospects, contributing to the agency’s growth and reputation for excellence.
In this position, you will handle a variety of responsibilities, from processing policy changes and managing payments to promoting our referral program and ensuring compliance with all relevant underwriting and regulatory requirements. You will work closely with clients, answering their questions, addressing their concerns, and offering ongoing support for their insurance needs. Our ideal candidate is proactive, detail-oriented, and committed to maintaining a high level of professionalism in every client interaction. Bilingual skills in English and Spanish are preferred, though not required, and candidates must pass standard credit and background checks to ensure compliance with industry standards.
Our agency offers a competitive compensation package, including a base salary plus commission, paid time off, and a comprehensive benefits suite encompassing dental, vision, life insurance, and retirement planning. We believe in recognizing and rewarding the contributions of our team members and providing an environment where everyone can thrive. If you are seeking a dynamic career as a Licensed Insurance Customer Service Representative, we encourage you to apply now and take the next step in your professional journey by clicking the job application button.
Licensed Insurance Customer Service Representative - Summary- Full-time position with comprehensive training and growth opportunities.
- Supportive, professional environment focused on career development.
- Key role in client satisfaction, retention, and agency growth.
- Opportunity to interact with a diverse client base and expand industry expertise.
- Provide exceptional customer service to current clients and new prospects.
- Process policy change requests and manage customer accounts.
- Answer questions related to insurance products and services, offering guidance and support.
- Take premium payments and assist clients with billing inquiries.
- Promote agency referral program and actively seek client referrals.
- Handle incoming phone calls promptly and return messages efficiently.
- Maintain thorough understanding of underwriting, rating, and compliance procedures.
- Deliver ongoing support and communication to insurance clients as their needs evolve.
- Competitive base salary plus commission structure.
- PTO including personal, sick, and vacation days.
- Comprehensive dental and vision insurance coverage.
- Life insurance and retirement plan options.
- Opportunity for financial growth through performance incentives.
- Active Property & Casualty license is required.
- Ability to work full-time hours in an agency office setting.
- Bilingual proficiency in English and Spanish is preferred but not mandatory.
- Successful completion of credit and background checks.
- No conflicting outside appointments permitted during work hours.
- Detail-oriented and highly organized with a strong sense of accountability.
- Excellent verbal and written communication skills.
- Proactive in identifying and addressing client needs.
- Adaptable to a fast-paced work environment with frequent client interactions.
- Motivated to advance within the insurance industry and expand professional skills.
- Our agency values diversity and is committed to creating an inclusive environment for all employees.
- We offer ongoing professional development and support for employees seeking to grow their careers.
- Location offers access to a vibrant professional community and convenient amenities.
- Dedicated to empowering team members to achieve their maximum potential through structured mentorship and advancement opportunities.
- We encourage all qualified candidates to apply and become a valued part of our customer service team by clicking the job application button.