Licensed Insurance Customer Service Representative
Location: Austin, TX
Job Type: fulltime
Company: Steve Vinklarek - State Farm Agency
Salary: $40000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative is a critical position within the insurance sector, providing essential support to both clients and the sales team. As a Licensed Insurance Customer Service Representative, you will leverage your expertise in property and casualty insurance to ensure clients receive prompt, accurate, and knowledgeable assistance regarding their policies, coverage options, claims, and billing inquiries. This full-time opportunity is ideal for individuals with active insurance licenses and recent experience in the insurance industry, particularly those familiar with State Farm systems and products.
Serving the vibrant community of Austin, TX, this position offers the chance to work with an established agency renowned for its commitment to client care and professional growth. The Licensed Insurance Customer Service Representative position is primarily in-office, with the potential for a flexible schedule for highly experienced candidates. Bilingual skills, particularly in Spanish, are highly valued and can enhance your success and contribution within the team.
As a Licensed Insurance Customer Service Representative, your responsibilities will encompass managing customer relationships, responding to inquiries, developing leads, and assisting in marketing appropriate insurance products and services. The agency fosters a collaborative and energetic environment, ideal for professionals who thrive in fast-paced settings and are passionate about helping others.
With a strong emphasis on customer satisfaction, you will play a key role in maintaining the agency’s reputation for excellence. The position offers competitive compensation, including bonuses and commissions, as well as comprehensive benefits such as health, dental, vision, and retirement plans. There are opportunities for career advancement, professional development, and even potential relocation incentives for qualified candidates.
Joining this agency as a Licensed Insurance Customer Service Representative means becoming part of a well-established team with deep industry roots and a mission to provide informed, client-centered service. If you’re looking for a rewarding career in insurance and want to make a positive impact in Austin, TX, we encourage you to apply by clicking the application button.
Licensed Insurance Customer Service Representative - Summary- Provide licensed customer service support within a leading insurance agency.
- Utilize expertise in property and casualty insurance to assist clients and support agency operations.
- Opportunity to work in a professional, team-oriented environment with growth potential.
- Full-time role with possible flexible scheduling for experienced representatives.
- Serve the Austin, TX area, with a strong community focus.
- Develop leads, schedule appointments, and identify customer needs to market appropriate insurance products and services.
- Establish and maintain strong customer relationships through proactive communication and follow-up.
- Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Support sales goals by assisting with policy sales and renewals as needed.
- Collaborate with the sales team and contribute to a positive office culture.
- Utilize industry software and technology to manage client accounts efficiently.
- Competitive compensation, with total income potential up to $80,000 (including bonuses & commissions, based on experience).
- Group insurance options, including health (Blue Cross/Blue Shield PPO), dental, and vision coverage.
- Retirement plan with company match, supporting your long-term financial goals.
- Up to $1,000 sign-on bonus for qualified candidates.
- Potential relocation incentive for eligible new hires.
- Valuable experience and advancement opportunities within the agency.
- Flexible schedule options for experienced team members.
- Active Property and Casualty insurance license required.
- Recent experience with State Farm or related insurance agency preferred.
- Life & Health insurance license preferred but not mandatory.
- Proven track record in sales and customer service roles, with the ability to meet or exceed quotas.
- Excellent written, verbal, and listening communication skills.
- Strong computer proficiency and ability to multitask in a busy office setting.
- Self-motivated and able to relate to a diverse customer base.
- Bilingual (Spanish/English) skills are highly valued.
- Outgoing, energetic, and personable professional with a customer-centric attitude.
- Thrives in a collaborative, fast-paced team environment.
- Strong attention to detail and ability to manage multiple priorities.
- Passion for helping others and providing exceptional service.
- Comfortable with technology and insurance software.
- Committed to ongoing professional development and learning.
- The agency is led by a seasoned insurance professional with a long legacy in the industry, providing mentorship and growth opportunities.
- Unique perspective on insurance and agency operations, with guidance from a team-oriented leadership style.
- Principles centered on treating clients with respect and providing informed choices.
- Opportunities for additional training in financial products for interested employees.
- Located in Austin, TX, offering access to a dynamic and growing market.
Take the next step in your insurance career as a Licensed Insurance Customer Service Representative and apply today by clicking the job application button. Join a team committed to excellence and professional growth in an engaging and supportive environment.