Licensed Insurance Customer Service Representative
Location: Canton, OH
Job Type: fulltime
Company: Linda MacDonald - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Join a dynamic and reputable insurance agency as a Licensed Insurance Customer Service Representative. This full-time opportunity is ideal for licensed professionals who are passionate about delivering exceptional service and building long-term customer relationships in the insurance industry. As a dedicated member of an established insurance agent’s team, you will play a pivotal role in supporting business growth through effective communication and a strong commitment to service excellence.
In this customer-facing role, you will leverage your Property & Casualty and Life & Health licenses to provide clients with comprehensive support, guiding them through policy details, claims processes, and coverage options. Your ability to communicate complex information in an approachable and friendly manner will ensure clients receive the highest level of service and satisfaction. If you are a self-motivated team player who enjoys working in a fast-paced environment, this is an excellent opportunity to further your career and contribute to a thriving agency.
As a Licensed Insurance Customer Service Representative, you will be responsible for establishing strong client relationships, conducting needs-based reviews, and maintaining meticulous records. You will be expected to stay current with industry trends, product updates, and licensing requirements, ensuring you are equipped to provide accurate information and solutions for every client interaction. Your proactive approach to problem-solving, attention to detail, and dedication to customer satisfaction will contribute to a positive agency reputation and ongoing client retention.
The insurance industry offers unique opportunities for professional development and advancement. Working as a Licensed Insurance Customer Service Representative allows you to gain valuable experience, hone your customer service skills, and expand your knowledge of property, casualty, life, and health insurance products. This role provides a strong foundation for future leadership positions within the agency or the broader insurance field. The agency supports continuous learning and encourages employees to pursue further education and certifications to enhance their expertise and career prospects.
Located within a vibrant community, this role offers the chance to work with local clients and build meaningful professional relationships. The supportive team environment fosters collaboration, mentorship, and career growth, making it an ideal place for motivated individuals to thrive and make a positive impact. By joining this agency, you become part of a network committed to integrity, service, and excellence in the insurance sector.
The agency values diversity and is committed to providing equal employment opportunities to all qualified applicants. If you are ready to take the next step in your insurance career and excel as a Licensed Insurance Customer Service Representative, we invite you to apply today by clicking the job application button and submitting your resume. Take advantage of this opportunity to join a respected agency, advance your professional journey, and make a difference in the lives of clients every day.
Licensed Insurance Customer Service Representative - Summary- Serve as a key contact for clients, providing support on insurance policies, claims, and service inquiries
- Utilize Property & Casualty and Life & Health licenses to manage a range of insurance products
- Foster long-term client relationships through effective communication and needs-based consultations
- Contribute to a positive, team-oriented agency environment focused on exceptional service
- Establish and maintain customer relationships, ensuring timely follow-up and support
- Deliver prompt, accurate, and friendly customer service for insurance inquiries, policy changes, billing, and claims
- Educate clients on coverage options and assist with policy selection based on individual needs
- Maintain detailed records of all client interactions and activity reports
- Collaborate with team members to achieve agency goals and maintain service standards
- Stay updated on insurance products, licensing requirements, and industry best practices
- Competitive hourly wage with commission opportunities
- Valuable hands-on experience in a reputable insurance agency
- Opportunities for advancement and professional development within the agency
- Supportive and collaborative team environment
- Active Property & Casualty license (required)
- Active Life & Health license (required)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to learn and utilize computer systems
- Self-motivated, proactive, and capable of multi-tasking in a fast-paced setting
- Demonstrated commitment to customer service and accuracy
- Ability to work effectively as part of a team
- Ongoing commitment to continuing education and staying current with industry changes
- Licensed in Property & Casualty and Life & Health insurance
- Energetic, people-oriented, and dedicated to delivering outstanding client experiences
- Possesses a strong work ethic and a passion for service excellence
- Enjoys working collaboratively and is committed to ongoing growth and development
- This position is with an independent contractor insurance agent and not directly with any insurance company
- Selected candidates must complete all applicable licensing and training requirements
- Equal opportunity employer – all qualified applicants are encouraged to apply
If you are motivated to succeed in the role of Licensed Insurance Customer Service Representative, please apply now by clicking the job application button. Your career in the insurance industry awaits!