Licensed Insurance Customer Service Representative
Location: HOUSTON, TX
Job Type: fulltime
Company: Freddie Gant - State Farm Agency
Salary: $38000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative is a key position focused on delivering exceptional service and support to insurance clients. This position requires an active Property and Casualty license and a Life and Health license, reflecting the importance of regulatory compliance and technical expertise in the insurance sector. As a Licensed Insurance Customer Service Representative, you will engage with existing and prospective clients to address their insurance questions, facilitate policy changes, and provide clear information about available insurance options. Your role will center around excellent customer service, effective needs analysis, and fostering long-term relationships for client retention and satisfaction.
Working as a Licensed Insurance Customer Service Representative offers the opportunity to make a significant impact in the insurance industry by supporting clients through every step of their insurance journey. You will be responsible for ensuring prompt, accurate, and friendly assistance, educating clients about policy details, and guiding them through claim submissions and billing questions. This position is suited for professionals who are motivated, detail-oriented, and committed to a high standard of customer service excellence. The work environment encourages growth, advancement, and the development of valuable industry skills, making it ideal for individuals seeking a fulfilling career in insurance customer service.
As a Licensed Insurance Customer Service Representative, you will have the chance to work alongside a dedicated team of professionals who share a passion for helping others and driving business growth. Your ability to communicate clearly, solve problems proactively, and manage multiple tasks efficiently will be key to your success. This position values a strong work ethic, organizational skills, and the drive to excel in a dynamic, team-oriented environment. If you are seeking a rewarding role where your contributions are recognized and your professional development is supported, this opportunity is an excellent fit.
The company is committed to fostering an inclusive and supportive workplace, offering competitive compensation, paid time off, and the potential for career advancement. Your achievements and dedication as a Licensed Insurance Customer Service Representative will be recognized through both financial incentives and opportunities for professional growth. The organization values diversity and encourages applicants from all backgrounds to apply, ensuring equal opportunity for all candidates.
If you are ready to take the next step in your insurance career and have a passion for delivering outstanding customer service, we invite you to apply for the Licensed Insurance Customer Service Representative position by clicking the application button. Join a team that values integrity, excellence, and the drive to make a difference in the lives of clients.
Licensed Insurance Customer Service Representative - Summary- Key client-facing role in the insurance industry requiring active Property & Casualty and Life & Health licenses.
- Focuses on delivering prompt, accurate, and friendly customer service for insurance clients.
- Opportunities for professional development and career advancement within the organization.
- Contributes to overall business growth through value-based conversations and exceptional client experiences.
- Establish and maintain customer relationships through effective communication and follow-up.
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about insurance options.
- Maintain a strong work ethic with a commitment to daily success and accuracy in all tasks.
- Collaborate with colleagues to ensure a seamless client experience and support business goals.
- Provide timely and thorough activity reports to management as required.
- Stay current with product changes, licensing requirements, technical developments, and continuing education.
- Competitive base pay plus sales bonus opportunities.
- Paid time off (vacation and personal/sick days) after the initial employment period.
- Valuable industry experience and training.
- Potential for growth and advancement within the organization.
- Active Property & Casualty license required.
- Active Life & Health license required.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and committed to delivering outstanding client service.
- Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
- Competency in learning and utilizing computer systems relevant to the role.
- Pride in completing work accurately and in a timely manner.
- Energetic and people-oriented professional with a passion for customer service.
- Demonstrates initiative, reliability, and a commitment to excellence in every aspect of the job.
- Thrives in a fast-paced environment where attention to detail and organizational skills are critical.
- Seeks opportunities for continuous learning and professional growth.
- Values teamwork and contributes positively to group objectives.
- This position is with an independent insurance agency, not directly with any parent insurance company.
- Employees must complete all applicable licensing and training requirements.
- All hiring decisions and employment conditions are determined by the independent agency.
- The company is an Equal Opportunity Employer and welcomes applicants from all backgrounds and experience levels.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative and are ready for a rewarding challenge, click the job application button to start your journey with us today.