Licensed Insurance Customer Service Representative
Location: BEVERLY HILLS, CA
Job Type: fulltime
Company: Marlene Brown - State Farm Agency
Salary: $40000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
If you are a Licensed Insurance Customer Service Representative seeking a rewarding career in the insurance industry, this opportunity is designed for you. We are searching for a professional with an active Property and Casualty as well as Life & Health insurance license, ready to deliver outstanding customer service and support. As a Licensed Insurance Customer Service Representative, you will play a critical role in facilitating client relationships, supporting their insurance needs, and contributing to the overall growth and success of our team. This is a full-time, in-office position located in Beverly Hills, CA, ideal for those who are passionate about the insurance sector and want to make a difference in the lives of clients by providing value-based solutions and exceptional service.
Working as a Licensed Insurance Customer Service Representative, you will engage with customers daily, helping them navigate insurance products and services. You will act as the key point of contact for inquiries related to policy availability, eligibility, coverages, policy changes, claim submissions, and billing clarification, ensuring each client receives prompt and accurate information. Your ability to communicate clearly, organize details, and proactively address client concerns will be instrumental in building trust and long-lasting relationships.
Our agency values team members who are self-motivated, detail-oriented, and committed to maintaining high standards of customer service. As a Licensed Insurance Customer Service Representative, you will be expected to stay current on product offerings, licensing requirements, and industry developments through ongoing education and training. By maintaining a strong work ethic and dedication to daily success, you will support the agency’s mission to deliver remarkable customer experiences.
The role offers a competitive base hourly pay, opportunities for bonuses and commissions, and valuable benefits including a monthly health insurance supplement and employer 401(k) contributions. In addition, working in Beverly Hills, CA offers a vibrant professional environment with ample opportunities for growth and advancement within the agency. If you are motivated, people-oriented, and ready to take your insurance career to the next level, we encourage you to apply by clicking the job application button today.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office position for a Licensed Insurance Customer Service Representative in Beverly Hills, CA
- Engage with clients to provide exceptional insurance service and support
- Active Property & Casualty and Life & Health insurance licenses required
- Contribute to a dynamic, growth-oriented insurance agency team
- Establish and maintain customer relationships through regular follow-up and communication
- Deliver prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
- Educate clients about insurance options using a customer-focused, needs-based review process
- Maintain thorough knowledge of insurance products and industry updates
- Provide timely and thorough activity reports to the agent
- Demonstrate a proactive approach to problem-solving and customer support
- Work collaboratively in a team environment, supporting overall agency goals
- Competitive base hourly pay ($25 - $27 per hour, depending on experience)
- Bonus and commission opportunities for excellent performance
- Monthly health insurance supplement
- 401(k) employer contributions
- Valuable on-the-job experience in the insurance industry
- Opportunities for professional growth and advancement within the agency
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational and time management abilities
- Self-motivated, detail-oriented, and proactive in problem solving
- Commitment to delivering outstanding customer service
- Ability to learn and utilize computer functions efficiently
- Pride in completing tasks accurately and within deadlines
- Ability to work collaboratively as part of a team
- Ability to multi-task in a fast-paced office environment
- Commitment to ongoing professional development and continuing education
- Licensed insurance professional with a passion for customer service
- Enthusiastic about building client relationships and supporting their insurance needs
- People-oriented and able to communicate with a diverse clientele
- Organized, detail-focused, and dedicated to accuracy
- Eager to grow within a reputable insurance agency
- Adaptable and proactive in addressing customer needs and industry changes
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative and see yourself in this role, please apply by clicking the job application button. We look forward to reviewing your application and discussing next steps in the interview process.