Licensed Insurance Customer Service Representative
Location: ATHENS, TN
Job Type: parttime
Company: Bruce Patteson - State Farm Agency
Salary: $25.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
Bruce Patteson - State Farm Agency is seeking a dedicated and motivated Licensed Insurance Customer Service Representative to join our team on a part-time, fully remote basis. This opportunity is designed for professionals who are passionate about customer care and possess the required insurance licenses and experience to deliver exceptional service. As a Licensed Insurance Customer Service Representative, you will play a key role in ensuring policyholders receive timely, accurate, and friendly support. You will help establish lasting customer relationships and be a critical resource for questions related to policy coverages, billing, claims, and more. Our agency values proactive problem-solving, attention to detail, and the ability to work collaboratively in a remote setting. If you are seeking a fulfilling position in the insurance sector with the flexibility of remote work and the opportunity to make a positive impact, we encourage you to apply by clicking the job application button below.
Working with Bruce Patteson - State Farm Agency as a Licensed Insurance Customer Service Representative offers the chance to develop your professional skills within a reputable organization, serving a diverse client base. Athens, TN, is known for its friendly community and strong sense of local pride, making this role even more rewarding for those who appreciate a supportive and close-knit work environment. Our team is committed to delivering high standards of service, and your contribution will be essential to our ongoing success.
Licensed Insurance Customer Service Representative - SummaryAs a Licensed Insurance Customer Service Representative, you will be responsible for managing customer inquiries, maintaining client relationships, and ensuring that policyholders receive the information and support they need. This role is ideal for licensed insurance professionals who thrive in a customer-focused, remote work environment and are eager to provide best-in-class service while representing a well-established insurance agency.
Duties & Responsibilities- Answer incoming calls and greet clients with professionalism and courtesy.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction.
- Deliver prompt, accurate, and friendly customer service related to insurance products.
- Respond to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing details.
- Utilize a customer-focused, needs-based approach to educate customers about insurance options and help them make informed decisions.
- Document all client interactions and maintain up-to-date records in accordance with agency policies and regulatory requirements.
- Collaborate with team members to ensure seamless service delivery and resolve customer concerns effectively.
- Support the agency’s mission by actively contributing to a positive and inclusive work culture.
- Competitive hourly pay starting at $25 per hour.
- Weekly pay structure, with payments processed every Friday.
- Flexible part-time schedule with 4-hour workdays, two days per week.
- Option to work remotely from the comfort of your home.
- Opportunities for professional growth and skill development within the insurance industry.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Previous experience with State Farm is required for this role.
- Excellent written, verbal, and listening communication skills.
- Self-motivated and capable of working independently in a remote environment.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to work collaboratively within a team structure.
- Competency in assessing customer needs and conducting effective client interviews.
- Demonstrated ability to relate to and connect with customers from diverse backgrounds.
- Licensed insurance professional seeking a flexible, remote opportunity.
- Proven record of exceptional customer service and relationship management.
- Detail-oriented, organized, and proactive with a passion for helping others.
- Experienced with State Farm systems, processes, and customer expectations.
- Thrives in a fast-paced environment and adapts quickly to changing client needs.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- To apply, please click the job application button and submit your resume. Qualified candidates will be contacted regarding next steps in the interview process.