Licensed Insurance Customer Service Representative
Location: Rancho Santa Margarita, CA
Job Type: parttime
Company: Lori Greek Garabedian - State Farm Agency
Salary: $25.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative position offers a unique opportunity to join the established State Farm Agency of Lori Greek Garabedian, which has been serving clients for over 38 years. This part-time, fully remote role is designed for highly experienced professionals seeking flexibility and an opportunity to use their deep knowledge of State Farm operations. The agency is nationally recognized for its commitment to outstanding customer service and a supportive team environment, making it an ideal workplace for those who value professionalism and growth.
As a Licensed Insurance Customer Service Representative, you will play a key role in supporting both the service and sales functions of the agency. Working remotely, you will leverage your extensive experience with State Farm systems and clients to deliver superior service, process policy updates, and handle essential follow-ups. This position is ideal for candidates who are proactive, detail-oriented, and thrive in an independent work environment. The role requires a comprehensive understanding of insurance policies, regulatory requirements, and the ability to communicate effectively with policyholders and team members alike.
The agency's longstanding reputation is built on exceeding customer expectations and fostering a collaborative, inclusive culture. Joining the team means becoming part of a respected organization with a legacy of customer satisfaction, as reflected by over 150 five-star reviews on Google and Yelp. The flexibility of the part-time hours, ranging from 10 to 20 hours per week with potential for additional hours, allows you to maintain work-life balance while contributing to the agency’s continued success. This is an excellent opportunity for individuals who are fully licensed and experienced with State Farm, seeking to make a significant impact in a remote setting.
Licensed Insurance Customer Service Representative - Summary- Part-time, fully remote position supporting a well-established State Farm agency
- Engage in service and light sales activities to maintain high customer satisfaction
- Ideal for experienced professionals with in-depth State Farm expertise
- Flexible scheduling between 10 and 20 hours weekly, with occasional additional hours as needed
- Deliver exceptional customer service to all policyholders, ensuring timely and accurate responses to inquiries
- Process payments and assist clients with policy service needs, maintaining a high standard of accuracy
- Handle Book of Business (BOD) tasks, including diligent follow-up on past due accounts
- Provide claim concierge support, guiding clients through claim processes and resolving issues efficiently
- Assist with policy updates, endorsements, and documentation to keep client records current
- Maintain precise and up-to-date records using State Farm ECRM systems
- Support client retention efforts and participate in light sales activities when appropriate
- Ensure regular follow-up and maintain strong communication with clients and team members
- Competitive hourly pay structure
- Flexible, part-time scheduling to support work-life balance
- Remote work arrangement, allowing for a productive home-based environment
- Opportunity to work with a highly reputable agency recognized for excellence
- Minimum of 5 years of direct State Farm agency experience
- Active California Property and Casualty insurance license
- Active California Life insurance license
- Proficiency in using the State Farm ECRM platform
- Strong organizational abilities and attention to detail
- Excellent verbal and written communication skills
- Demonstrated dependability and ability to work independently in a remote setting
- Additional licensing in Arizona, Nevada, or Oregon considered an asset
- Experienced professional with a proven track record in State Farm agency operations
- Detail-oriented and highly organized, adept at managing multiple tasks remotely
- Exceptional customer service orientation, with strong follow-up and communication skills
- Self-motivated, dependable, and able to thrive independently
- Committed to upholding the agency's standards of professionalism and client satisfaction
- Applicants must meet all outlined qualifications to be considered for this role
- Only candidates with required licenses and experience will be contacted
- Joining this agency means being part of a respected, client-focused team with a longstanding history of excellence
- Take advantage of this opportunity to work remotely and contribute to a highly regarded State Farm agency
- Apply now by clicking the job application button to advance your career as a Licensed Insurance Customer Service Representative
We are an Equal Opportunity Employer and welcome all qualified applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.