Licensed Insurance Customer Service Representative
Location: Irvine, CA
Job Type: parttime
Company: Lori Greek Garabedian - State Farm Agency
Salary: $25.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
The State Farm Agency of Lori Greek Garabedian is seeking a Licensed Insurance Customer Service Representative to join our well-established and reputable team. This fully remote, part-time opportunity is ideal for experienced professionals who have a proven track record in the insurance industry, specifically with State Farm agencies. Our agency brings over 38 years of service excellence to clients and is recognized for its commitment to professionalism, superior customer care, and a collaborative team environment. With more than 75 years of combined industry experience among our staff and over 150 five-star reviews, we pride ourselves on delivering unparalleled service to our clients.
As a Licensed Insurance Customer Service Representative, you will play an essential role in maintaining the high standards of our agency by supporting both customer service and light sales functions. This position is designed for candidates who are highly dependable, organized, and comfortable working independently in a remote setting. The role offers flexible scheduling, typically ranging from 10 to 20 hours per week, with occasional opportunities for additional hours to cover team vacations or high-volume periods.
Our ideal candidate will bring substantial experience from a State Farm agency environment and hold all required California insurance licenses. You will be responsible for providing prompt, knowledgeable, and efficient service to policyholders, ensuring their needs are met and their policies are managed with accuracy. Experience with State Farm ECRM and a deep understanding of policy service processes are essential for success in this role.
We encourage qualified professionals who are seeking flexible, remote work with a respected agency to apply for this rewarding opportunity. By joining our team, you’ll become part of a supportive culture that values expertise, reliability, and exceptional customer experiences. If you are motivated to contribute to a top-rated agency and further your career in insurance customer service, please submit your application today.
Licensed Insurance Customer Service Representative - Summary- Remote, part-time position with flexible scheduling options
- Join a highly rated State Farm agency with a longstanding reputation for service excellence
- Support both customer service and light sales functions in a collaborative, virtual environment
- Opportunity to contribute to client satisfaction and agency growth
- Deliver exceptional customer service and support to policyholders, ensuring all inquiries and requests are handled promptly and professionally
- Process payments, assist with policy service needs, and complete required documentation accurately
- Manage BOD tasks, including past due follow-up, to maintain policyholder accounts and ensure compliance
- Provide claim concierge support for clients, assisting them throughout the claims process for a seamless experience
- Facilitate policy updates, endorsements, and changes as requested by clients
- Maintain accurate records and updates in State Farm ECRM to ensure data integrity and accessibility
- Support policy retention efforts and participate in light sales activities when appropriate
- Ensure timely follow-up, strong communication, and effective problem-solving for all customer interactions
- Competitive hourly compensation
- Flexible, part-time scheduling to accommodate work-life balance
- Opportunity to work remotely, contributing from any location
- Be part of a well-established, highly rated agency with a supportive team culture
- Minimum of 5 years of direct State Farm agency experience
- Active California Property and Casualty license
- Active California Life license
- Full working knowledge of State Farm ECRM systems
- Strong organizational skills and attention to detail
- Excellent communication and customer service abilities
- Proven ability to work independently in a remote environment
- Additional licensing in Arizona, Nevada, or Oregon is a plus
- Experienced professional with a background in State Farm insurance operations
- Highly dependable, organized, and self-motivated
- Comfortable navigating remote work technology and managing responsibilities independently
- Demonstrates a passion for delivering outstanding customer service and building client relationships
- Seeks a flexible, part-time remote opportunity with a respected insurance agency
- Only candidates meeting all specified licensing and experience requirements will be considered
- Applicants must be fully licensed in California for both Property and Casualty and Life insurance
- This remote position allows you to contribute to a leading agency from the comfort of your home
- Our agency is committed to fostering a positive, inclusive, and professional work environment
- If you are a qualified insurance professional ready to advance your career, we encourage you to apply by clicking the job application button
The State Farm Agency of Lori Greek Garabedian is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.