Licensed Insurance Customer Service Representative
Location: Phoenix, AZ
Job Type: parttime
Company: Lori Greek Garabedian - State Farm Agency
Salary: $25.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
The State Farm Agency of Lori Greek Garabedian is seeking a Licensed Insurance Customer Service Representative with specialized State Farm experience for a remote, part-time position. This opportunity is perfect for licensed insurance professionals who have demonstrated a strong background in both customer service and sales within a State Farm agency environment. Our agency, with over 38 years of dedicated service and an outstanding reputation in the insurance industry, is committed to upholding the highest standards of customer care and professional integrity.
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting our agency’s mission to provide exceptional insurance solutions and service to policyholders. Working remotely, you will collaborate with an experienced team that holds over 75 years of combined State Farm expertise and has earned more than 150 Five Star reviews. This remote position offers flexible part-time hours, allowing you to balance your professional responsibilities with your personal life. Our agency values dependability, professionalism, and a proactive approach to customer service and policy management.
In this role, you will be responsible for a diverse range of service and light sales functions. You will interact directly with policyholders, process payments, handle policy service needs, and provide claim concierge support. Your expertise with State Farm’s ECRM system will be essential for maintaining accurate records and ensuring seamless communication with our clients. You will also support retention initiatives and assist with policy updates, endorsements, and timely follow-ups to maintain our agency’s standard of excellence.
The ideal candidate will possess a minimum of five years of direct State Farm agency experience, active California Property and Casualty and Life licenses, and a comprehensive understanding of State Farm ECRM. Additional licensing in Arizona, Nevada, or Oregon is a plus. Strong organizational skills, attention to detail, and the ability to work independently in a remote setting are critical for success.
If you are a reliable, experienced insurance professional seeking a meaningful, flexible remote opportunity with a respected agency, we encourage you to apply today by clicking the application button. Join our team and help us continue our tradition of outstanding client service and industry leadership.
Licensed Insurance Customer Service Representative - Summary- Remote, part-time insurance customer service and sales support role
- Work with a reputable State Farm agency with decades of experience
- Opportunity to leverage State Farm agency skills and contribute to client satisfaction
- Flexible work schedule to fit your availability
- Deliver exceptional customer service to State Farm policyholders in a remote environment
- Process client payments and assist with policy service requests
- Handle BOD tasks, including past due follow-up and timely outreach
- Provide claim concierge support and help clients navigate the claims process
- Update policies, manage endorsements, and ensure accurate documentation in ECRM
- Assist with retention efforts and support light sales activities as needed
- Maintain high standards of communication and follow-up for all client inquiries
- Ensure compliance with all relevant policies and procedures
- Competitive hourly compensation (specific details provided during the hiring process)
- Flexible part-time hours between 10 and 20 hours per week
- Potential for additional hours to cover vacation or increased workload
- Opportunity to work remotely and maintain work-life balance
- Be part of a supportive, experienced team with a strong reputation in the industry
- Minimum of 5 years direct experience in a State Farm agency
- Active California Property and Casualty license
- Active California Life license
- Full working knowledge of State Farm ECRM
- Strong organizational skills and exceptional follow-up abilities
- Excellent communication skills and customer service orientation
- Must be highly dependable and capable of working independently in a remote setting
- Additional licensing in Arizona, Nevada, or Oregon is a plus
- Experienced insurance professional with a proven track record at a State Farm agency
- Comfortable managing multiple tasks in a remote, self-directed environment
- Proficient in policy management, endorsements, and customer retention strategies
- Highly organized, detail-oriented, and reliable
- Strong commitment to upholding the agency’s reputation for excellence
- Agency has served the community for over 38 years and is known for professionalism and high client satisfaction
- Team members have over 75 years of combined industry experience
- Role is remote, enabling flexible work arrangements
- Applicants must meet all licensing and experience requirements to be considered
- Due to the nature of this specialized role, only candidates meeting the stated qualifications will be contacted
If you are ready to take the next step in your insurance career and join a highly respected State Farm agency, please submit your application by clicking the apply button. We look forward to connecting with motivated professionals dedicated to delivering outstanding service.