Licensed Insurance Customer Service Representative
Location: LAS VEGAS, NV
Job Type: parttime
Company: Lori Greek Garabedian - State Farm Agency
Salary: $25.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative role offers an outstanding opportunity for professionals with robust State Farm experience to contribute to a reputable agency from the convenience of a remote environment. This part-time position is ideal for those who excel at delivering superior customer service, efficiently handling insurance policy servicing, and supporting retention and sales activities, all while adhering to industry standards and compliance requirements. The position is with a well-established State Farm agency known for its commitment to excellence and a strong reputation for customer satisfaction, as reflected in numerous positive client reviews and a long-standing presence in the insurance sector.
As a Licensed Insurance Customer Service Representative, you will play a vital role in maintaining the agency’s high standards by providing expert support to policyholders, assisting with claims, processing payments, and ensuring all service requests are handled promptly and accurately. Your expertise in State Farm systems and regulations, particularly ECRM, will be essential for success in this role. The position offers flexible scheduling within a defined weekly range, making it suitable for experienced insurance professionals seeking work-life balance while still engaging in meaningful, impactful work.
Working remotely, you will be expected to demonstrate independence, reliability, and strong organizational skills. You will be entrusted with sensitive client data and expected to uphold confidentiality, professionalism, and accuracy in every client interaction. The agency’s collaborative culture and emphasis on outstanding service provide an enriching environment for those who thrive on helping others and maintaining compliance with all insurance-related protocols.
This opportunity is specifically tailored for individuals who possess at least five years of direct experience within a State Farm agency, hold active California Property and Casualty as well as Life insurance licenses, and are proficient in using State Farm’s ECRM platform. Additional licensing in Arizona, Nevada, or Oregon is considered advantageous, broadening the scope of service and enhancing client outreach. The agency values dependability and seeks professionals who are not only well-versed in insurance products and processes but also excel in communication, follow-up, and proactive customer engagement.
Join a team that values your expertise and provides the flexibility to balance personal and professional responsibilities. If you are dedicated to delivering exceptional service, supporting policyholders, and contributing to a positive team culture within a respected agency, this Licensed Insurance Customer Service Representative position is the optimal next step in your career. Apply now by clicking the job application button and become a key member of a distinguished insurance team.
Licensed Insurance Customer Service Representative - Summary- Remote, part-time role supporting an established State Farm agency
- Focus on customer service, policy servicing, and light sales support
- Flexible hours and collaborative team culture
- Opportunity to leverage extensive State Farm experience
- Deliver exceptional customer service to State Farm policyholders
- Process payments, manage policy service requests, and perform BOD tasks including past due follow-up
- Provide claim concierge support to clients, assisting with the claims process
- Support policy updates, endorsements, and maintain accurate records within State Farm ECRM
- Assist with retention efforts and light sales activities as needed
- Communicate professionally and ensure timely follow-up with all clients
- Collaborate with the agency team to uphold high service standards
- Competitive hourly compensation
- Flexible part-time schedule to support work-life balance
- Opportunity to work remotely from any location
- Be part of a reputable and long-standing State Farm agency
- Minimum five years of direct State Farm agency experience
- Active California Property and Casualty license
- Active California Life insurance license
- Full working knowledge of State Farm ECRM systems
- Strong organizational, communication, and follow-up skills
- Ability to work independently and reliably in a remote setting
- Additional licensing in Arizona, Nevada, or Oregon is a plus
- Experienced insurance professional with deep knowledge of State Farm products and processes
- Highly dependable, organized, and self-motivated
- Excellent communicator capable of delivering superior service in a remote environment
- Adaptable and able to work flexibly within part-time hours
- Dedicated to upholding confidentiality, professionalism, and accuracy
- The agency is recognized for its professionalism and exceptional client service, with more than 150 five-star reviews and a strong local reputation
- The position is open only to candidates who meet the strict licensing and experience requirements
- Applicants are encouraged to apply via the job application button if qualifications are met
- Equal opportunity employer—committed to an inclusive, discrimination-free hiring process